Slot Operations Supervisor

Essential Responsibilities Monitors appearance of all facilities and service areas, ensuring cleanliness standards are high. Monitors staffing levels and schedule assignments, including breaks. Trains slot employees, providing knowledge and direction for their responsibilities. Monitors compliance with company, departmental and regulatory rules; provides training feedback and disciplinary action. Provides clear directives to employees to meet departmental standards and company goals. Exhibits sound decision‑making, motivates personnel, and demonstrates effective supervisory skills. Possesses detailed knowledge of slot machine types, functions, malfunctions and layout schedules. Maintains security of all games, money and employees. Builds long‑term relationships with customers and maintains rapport with slot players. Handles customer disputes to achieve customer satisfaction. Ensures performance reviews, disciplinary notices, and superior job performance notices are accurate and timely. Monitors employee performance, providing training and coaching as needed. Recommends improvements to increase departmental efficiency and business. Coordinates daily functions with support service departments. Acts as a role model and presents oneself as a credit to the organization. Meets attendance guidelines and follows regulatory, departmental and company policies. Conducts performance reviews and recommends wage increases and promotions. Ensures safety and security protocols are followed. Handles employee complaints or grievances. Defines work plans and supervises staff performance regarding procedures, customer service and compliance. Maintains compliance with regulatory, internal controls and policies. Verifies and reviews jackpot transactions and complies with IRS and internal payout controls. Provides coaching and staff development, leading staff in proper performance of duties. Assists patrons, investigates complaints and provides resolution. Ensures service equipment is handled safely. Stays current on supervisory training in guest service, responsible gaming, safety, sanitation and alcohol awareness. Completes all other duties as assigned. Physical Demands and Work Environment Must maneuver throughout casino areas. Must lift up to 40 pounds and perform repetitive bending, reaching, kneeling, twisting and gripping. Must stand and walk for extended periods and maintain a sense of urgency in a fast‑paced environment. Must tolerate second‑hand smoke, dust, loud noises and bright lights. Must work a varied schedule, including holidays, nights, weekends and reasonable overtime. Must possess basic math skills. Qualifications High‑school diploma or equivalent. One year casino experience in Slot Operations. Strong supervisory and leadership skills. Experience with guest contact and excellent oral and written communication skills. Comprehensive knowledge of slot floor operations and casino rules, regulations and procedures. Familiarity with internal written and verbal codes/abbreviations. Professional appearance and grooming. Teamwork and ability to work cooperatively with co‑workers. Strong understanding of the regulatory environment for Indiana Gaming. Ability to read, write, speak and understand English and to respond to visual and aural cues. Harrah’s reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Preference is given to qualified Iowa tribal members and members of other federally recognized tribes. To provide equal opportunity employment, Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. #J-18808-Ljbffr