Senior Director, Experience & Insight — Card CX
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Capital One seeks a Senior Director of Experience & Insight for its global Credit Card Customer Experience team. The role leads monitoring and insights to improve customer experiences, guiding servicing strategy, brand personality, and continuous improvement across operations.
The position requires strategic leadership, strong stakeholder collaboration, and extensive experience in Learning & Development and relationship management, with a hybrid work arrangement at Capital One offices in McLean,
#J-18808-Ljbffr Jobleads-USVacancy posted 2 days ago
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