Customer Service Rep

Job Description

Job Description

Warehouse Customer Service Professionals, This One’s for You! If you thrive in a fast-paced warehouse environment, enjoy solving customer issues, and take pride in keeping orders and shipments on track, we want to hear from you. Join a team where your communication skills, attention to detail, and ability to keep operations running smoothly make a real impact every day.

Warehouse Customer Service Representative

Location Flower Mound, TX | Onsite

Compensation & Schedule

• $24.00 per hour

• Monday–Friday 8:00am- 5:00pm

• Temp-to-Perm

Role Impact

This Customer Service Representative serves as the primary point of contact for dealers and customers, ensuring efficient support for aftermarket parts inquiries, orders, and account-related requests. Success in this position is measured by responsiveness, accuracy in parts identification and order processing, and the ability to build strong business relationships that support customer satisfaction and operational excellence.

Key Responsibilities

• Serve as the primary contact for dealer and customer parts inquiries, resolving ordering issues and maintaining professional relationships.

• Process a high volume of inquiries daily through phone, email, and ticketing systems while meeting service-level expectations.

• Identify replacement parts accurately, provide pricing and availability information, and enter orders into company systems.

• Coordinate with internal departments to support order fulfillment, expedite requests, and dealer support needs.

• Maintain detailed records of customer interactions and proactively promote aftermarket parts through outbound communications.

Required Qualifications

• Customer Service experience within the material handling, forklift, construction equipment, or related industry.

• Working knowledge of material handling or heavy equipment products, including the ability to read and interpret parts manuals, drawings, and parts books.

• Strong communication, problem-solving, organizational, and multitasking skills with the ability to manage a high-volume workload.

Core Tools & Systems

• ERP/BaaN

• Salesforce

• Microsoft Office

• Microsoft Access

• Parts Pro

• PRMS

• JDE and web-based ordering systems

Preferred Skills

• Mechanical aptitude and basic knowledge of forklift operations.

• Efficient and accurate data entry, typing, and 10-key skills.

• Ability to work a flexible schedule and collaborate across multiple departments.

Legal Notice

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r\n\r\nCornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!