Genesys SME | HYBRID |
Procyon TS
***Please look for candidates with skills related to Genesys features for user journey analysis, voice bots, omni channel, intelligent routing and some coding experience.*** Work Location Options: (3 day/week onsite)
Drug Screen : No
- HYBRID - Louisville, KY
- HYBRID - Boston, MA
- Genesys migration
- Coding and Designing exp
- Experience in Genesys CX functionality and features with real world experience optimizing IVR, skill-based routing, Queue management and agent desktop integration
- Strong Analytical skills with ability to analyze data, identify trends, and develop effective solutions using intent analyzer and other tools and techniques
- Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach
- Ability to create omni-channel experience in integration with multiple digital channels
- Good understanding of telephony, enterprise, and data integration, IVR flow design, optimization and implementation of effective knowledge management and self-service features
- Collaborate with cross functional team for creating optimal solution and development
Drug Screen : No
Vacancy posted 1 day ago
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