Housekeeper

HousekeeperReports To: Executive HousekeeperPosition SummaryPerform cleaning duties to maintain hotel rooms in a clean and orderly manner.ResponsibilitiesThe Room Attendant is responsible for completion of the following tasks:Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.Disinfect equipment and supplies, using germicides or steam-operated sterilizers.Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.Education and Background RequirementsHigh school diploma requiredPrevious customer service experience preferredQualifications RequiredTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Skills RequiredExcellent oral and written communication skills.Ability to solve problems and think critically.Ability to convey information effectively.Ability to work independently.Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Working ConditionsPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position requires walking primarily on a hard, level surface throughout the workday. The employee is frequently required to stand, walk, stoop, kneel, crouch or crawl. Reaching above shoulder heights, below the waist or lifting as required. Occasionally lifts up to 50 pounds.Environmental Conditions:This job operates in a hotel environment. This role frequently comes in contact with cleaning chemicals, supplies, and odors.Sensory Demands:The noise level is low to moderate in the building. There will be frequent interruptions from guests and phone calls.Mental Demands:There are a number of daily deadlines associated with this position, which may cause stress to some individuals. The position must also deal with a wide variety of people and may encounter conflict.Work ExpectationsRegularly scheduled up to 40 hours per week, but overtime and weekend hours could be required at times.The hotel has a zero-tolerance policy regarding changing bed linens, duvets, and pillowcases. When caught not changing bed sheets, pillowcases, or duvets on guest rooms that have checked out, it is grounds for immediate termination. There will be no second chances given. On rooms that have two queen beds in the room, each bed must be stripped and remade with new linen, even if it appears that the guest may have only used one of the beds.