Azure Virtual Desktop (AVD) Engineer - FSLogix SME

Key Responsibilities Administer, configure, maintain, and support Azure Virtual Desktop (AVD) environments. Create, configure, manage, and troubleshoot FSLogix profiles, including profile containers, sign-in issues, profile corruption, and performance problems. Perform Level 3 troubleshooting for complex AVD issues involving session hosts, user sessions, connectivity, authentication, and desktop performance. Diagnose and resolve production incidents, identify root causes, and implement permanent corrective actions. Support and optimize enterprise-scale virtual desktop infrastructure for availability, performance, scalability, and reliability. Monitor environment health, investigate recurring incidents, and implement proactive improvements. Collaborate with infrastructure, endpoint management, identity, and application teams to resolve cross-functional technical issues. Document technical issues, troubleshooting procedures, root-cause analyses, and resolution steps. Support virtual desktop image management, application delivery, and environment configuration as required. Required Skills & Experience Extensive hands-on experience administering and supporting Azure Virtual Desktop (AVD) in production environments. Strong practical expertise in FSLogix profile management, configuration, and troubleshooting. Proven experience providing Level 3 (L3) support for complex AVD incidents and production issues. Experience supporting enterprise-scale VDI environments with multiple users, session hosts, and business-critical workloads. Strong troubleshooting skills across user profiles, session connectivity, authentication, logon performance, and desktop reliability. Ability to explain real-world technical challenges, root causes, troubleshooting approaches, and resolutions clearly. Strong analytical, problem-solving, communication, and documentation skills. Preferred Skills Experience with Nerdio Manager for Azure Virtual Desktop administration, automation, optimization, and management. Familiarity with Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM/SCCM). Experience with application packaging and deployment. Knowledge of PowerShell scripting and automation. Experience with Group Policy Objects (GPOs) and Windows endpoint configuration. Techvilla Solutions