Studio Manager

Who is CADY?

CADY exists to inspire and unleash human potential. Started in 1999, we have become the fastest growing photography company in the U.S., with an average 40% growth each year. Through photography, classroom solutions, school branding, and more, we deliver an experience unlike anything in our industry. We are an innovative company competing to outdo ourselves, year after year. As the nation's premier school photography company, we engage with students, schools, and our team members to make them feel accepted and empowered. CADY's mission is to go beyond a portrait and to provide a premier experience for the extraordinary- because each of our guests, school partners, and team members are utterly extraordinary.


Who are you?

You are an ambitious, detail-oriented team member who finds joy in making meaningful connections with people. You have a true passion for creating memorable experiences for people. You see beyond the surface of interactions and recognize that every person has a story and the idea of being a part of that is exciting! You enjoy working hard and celebrating hard. You love the opportunity to exceed expectations- and be rewarded for your contribution to the company!

Job Summary

The CADY Studio Manager oversees a team of hourly associates across four studio locations that help create an unforgettable experience for CADY's Seniors during a once-in-a-lifetime experience-Senior portraits! A successful Studio Manager is both engaged with their teams and empowered to drive experience and sales across multiple studios. A Studio Manager's attention and influence is evenly divided between client experience, sales activities (presentations, buy ratio, revenue), and facility management. Their expertise in customer experience and sales management allows them to strategically develop four studio locations and their teams that deliver a premier experience for customers-from check-in to product purchase.

Top 5 Responsibilities

1. Achieve financial objectives - exceeding sales goals, maintaining an annual budget, scheduling expenditures, analyzing variances and optimizing profitability
2. Hire, train, coach, and mentor an amazing team of sales and service minded individuals. This includes documented coaching and annual performance reviews
3. Maintain staff levels and labor hours in accordance with internal staffing budget
4. Ensure high levels of customers satisfaction as evidenced by customer reviews and surveys
5. Maintain outstanding studio conditions and visual merchandising standards that are consistent with the company's policies, standards, and applicable compliance

Additional Responsibilities

1. Regularly report on KPI's included but not limited to: buy ratios and trends, customer reviews, average order revenue, expense management, profits, etc.
2. Propose innovative ideas to increase market share and customer engagement
3. Problem solving issues that arise from staff or customers (complaints, grievances etc) and taking action for prevention
4. Partner with other CADY teams to continuously improve customers' experience at each touch point with the company
5. Other duties and responsibilities as assigned

Job Requirements

• Must be at least 18 years of age
• Must pass a satisfactory background check
• Valid driver's license and reliable transportation
• Available to work weekend hours during busy season
• Powerful leadership skills and business orientation
• Flexible, with a team player mentality; Willingness to collaborate with colleagues on ideas and initiatives
• Professional demeanor at all times with both customers and team members
• Knowledge of business systems and ability to learn new platforms
• Able to read and write in English
• Able to communicate verbally and in writing with customers and team members
• Able to prioritize tasks
• Able to lead, supervise, and/or manage team members
• Able to use mathematical concepts (e.g., subtract)

Experience

• Previous management of sales/retail/hospitality operations in a fast-paced environment
• Demonstrated ability to think critically and focus on changing needs in a retail environment
• Proven effective communicator with ability to multitask, prioritize, and delegate while maintaining precision in detail
• Previous management a multi faceted team of 10 or more

Education

• College preferred
• High School diploma or equivalent required

Physical Requirements and Environmental Factors

• Extended periods of viewing computer screens
• Able to walk/move inside or outside for more than 6 consecutive hours
• Significant noise and other potential sensory stimulants (i.e., busy retail environment with camera flashes, music, and sometimes crowded areas)
• Able to lead, supervise, and/or manage team members
• Able to move up to 20 lbs
• Able to bend/stoop