Product Quality Manager

Job Description

Job Description

Product Quality Manager

Location: On-site, U.S. Headquarters

Why This Role

This is a high-impact, hands-on leadership role where you will own product quality from start to finish. You will have direct influence over product performance, supplier quality, and customer satisfaction, while working cross-functionally across the business.

If you enjoy solving problems, improving processes, and making a visible impact, this is an opportunity to step into a role with real ownership and growth.

What You’ll Do

• Own end-to-end product quality across all products
• Lead product validation, testing, and qualification efforts
• Partner with global suppliers to improve quality and resolve issues
• Establish inspection methods, sampling plans, and quality standards
• Act as the point of contact for customer quality issues and warranty claims
• Perform root cause analysis and drive corrective actions
• Manage and develop a Technical Support team member
• Collaborate with Sales, Customer Service, Product, and Operations teams

What Success Looks Like

• Fewer defects and customer complaints
• Strong supplier performance and product consistency
• Fast, effective resolution of quality and warranty issues

What You Bring

• 5 to 10 years of experience in quality management
• Background in fasteners, hardware, or industrial products preferred
• Strong understanding of mechanical testing and product standards
• Experience working with suppliers and resolving quality issues
• Ability to communicate effectively with both customers and internal teams

What You’ll Get

• High visibility and ownership across the organization
• Opportunity to improve systems, processes, and supplier performance
• Leadership experience with direct team responsibility
• A role where your work directly impacts customer satisfaction and business success

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