WIC Program Assistant

POSITION SUMMARY: Responsible for providing the clerical support functions for the WIC program. Will perform varied clerical, typing, and word processing tasks. Execute clerical duties to maintain program records and reports. Answer department telephones and client inquiries.

POSITION-SPECIFIC COMPETENCIES/ESSENTIAL FUNCTIONS/DUTIES & RESPONSIBILITIES:

• Perform client intake /registration. Services include but are not limited to:

• • Assure verification of personal identification, income eligibility, and residence.
  • Assign pickup days.
  • Perform food benefit issuance, including assessing catch-up issuance needs.
  • Perform certification data entry.
  • Assure draft/check registers are completely and accurately signed.
  • Schedule WIC appointments.
• Complete appropriate client record forms.
• Maintain filing system for program and file documents appropriately.
• Participate in WIC clinic team meetings to assist in quality assurance initiatives.
• Disseminate a variety of referral and relevant service information.
• Answer phone lines and assist scheduled clients and visitors.
• Mail correspondence as needed.
• Provide administrative support to the clinic, including but not limited to word processing; maintaining records and/or data, and processing reports
• Make copies of documents and distribute as appropriate.
• Perform other job-related duties, as may be assigned.

POSITION REQUIREMENTS:

• Education: High school graduate or equivalent.
• Experience: Experience in an office setting preferred.
• Expertise: Knowledge of general office practices and procedures. Ability to type 35-45wpm accurately, and knowledge of how to use basic office equipment such as a fax machine, postage machine, and copier. Ability to work well with multi-disciplinary and multi-cultural staff and groups. Possess excellent written and verbal communication skills. Must have basic computer skills. Ability to respond positively to flexible and changing work schedule and environment. Ability to work with minimal supervision. Ability to work in a team environment. Able to fulfill physical demands of job, sensory demands (seeing and hearing), and cognitive demands. (concentration, conceptualization, memorization).
• Language: Comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Hours of Work: May vary based on Organizational need.
• Travel: May vary based on Organizational need.

EEO/AA: Milwaukee Health Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran by applicable federal, state, and local laws. Our hiring and promotion policies focus on selecting the most qualified and capable candidates. Milwaukee Health Services complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.