Group Operations Manager

Group Operations Manager

The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.

Key Responsibilities:

• Own end to end service, contract, and relationship management for client accounts
• Ensure services are designed, governed, and delivered as per contractual, quality, cost, and time commitments
• Lead service governance, reviews, SLA/KPI performance tracking, and executive reporting
• Maintain strong customer relationships, health monitoring, surveys (NPS/CLI), and issue escalation
• Drive continual service improvement, risk mitigation, and service excellence
• Manage financial governance including billing, credits, and financial health checks
• Support portfolio growth and demand management aligned to client IT and business strategy
• Enable operational readiness through effective service operations, resourcing, and process execution

Skill Requirements:

• Service & program management
• Strong business/financial acumen
• Effective multi level communication
• Telecom experience
• Proficient in Google tools (PowerPoint, Excel, Word)
• Excellent English skills

Education Requirements:

Min/Preferred Education Level: Bachelor's or equivalent degree

Additional Skills Required:

• Languages English (Verbal and Written) Proficiency Level - 90%/C1
• Google suite,Power Point, Excel, Outlook, Word, Teams (Intermediate)

Candidate Background:

Skills, Knowledge, and Abilities:

• Minimum: 2-3 years of related service management experience
• Minimum: Strong organizational, presentation, and problem-solving skills
• Minimum: Business and Financial acumen
• Minimum: Ability to communicate with multiple levels of leadership
• Minimum: Demonstrated skills in Google product suite, including PowerPoint, Excel & Word
• Preferred: Telecommunications knowledge/experience

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.