(USA) Member Team Lead

Position Summary Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance, ensuring member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies, supporting the Open Door Policy, participating in recruiting, hiring, scheduling, promoting coaching and evaluating associates. Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members, processing memberships, upgrades, and credit accounts, encouraging membership renewals, participating in sales and marketing events, completing and maintaining marketing recaps, striving to meet membership goals and promoting the value of Sam’s Club products and services. Provides and ensures member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support to members regarding self‑service technology, assisting members with transactions utilizing registers or self‑checkout, ensuring club pick up orders are filled. Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts, flatbeds, assisting members with transporting items utilizing cart retrieval equipment, maintaining parking lot cleanliness. Completes accounting records, file transactions and other required documentation following accounting office procedures, providing funds for proper register operation, creating financial analysis reports, assisting with accounting‑related investigations, preparing daily deposits, overseeing Cash Fund Transfers, investigating overages and shortages. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing multiple sources, monitoring progress, and identifying improvement opportunities. Demonstrates and supports compliance with company policies, procedures, and standards of ethics and integrity, explaining applications, using Open Door Policy, correcting ethical issues. Leads and participates in teams by sharing resources, determining customer needs, coordinating work assignments, providing advice, feedback and support ensuring timelines and quality. Embraces differences in people, cultures, ideas and experiences, creating a workplace where associates feel seen, supported and connected through a culture of belonging. Builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence. Strengthens the team by mentoring others, recognizing contributions. Acts with integrity, holds oneself and others accountable. Serves customers and members by delivering results, making decisions based on reliable information, considering the impact on stakeholders. Strives for excellence through curiosity, learning, calculated risks, courage, resilience and continuous improvement. Benefits At Sam’s Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet! Health benefits include medical, vision, and dental coverage Financial benefits include 401(k), stock purchase and company‑paid life insurance Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at The hourly wage range for this position is $21.00 to $29.00* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. 6 months retail experience including operating front‑end equipment (e.g., cash register) and 6 months customer service experience Must be 18 years of age or older Preferred Qualifications Leading a front‑end team; supervisory experience to include hiring, evaluating, mentoring, developing, and managing the workload of others Primary Location: 2575 GULF TO BAY BLVD, CLEARWATER, FL 33765-4433, United States of America Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr