Vehicle Services Administrator

Ready to Keep Vehicle Claims Moving Efficiently? Be the Operational Expert Behind Exceptional Customer Service! Join Us as a Vehicle Services Administrator - Remote. Work Anywhere in the US!

What's in it for you?

• Keep Claims on Track: Enter and monitor vehicle claims received through multiple channels, ensuring accuracy and timely processing.
• Support Clients & Customers: Provide exceptional service to clients, insureds, and claimants while serving as a key point of contact.
• Drive Operational Excellence: Manage assignment queues, reassign files as needed, and resolve transmission and workflow issues.
• Ensure Billing Accuracy: Process invoice approvals, corrections, and routing while adhering to client-specific requirements and procedures.

At Crawford, every claim represents a person and a community we help restore. As a Vehicle Services Administrator, your attention to detail, organizational skills, and customer-focused mindset will play a critical role in ensuring claims are handled efficiently and accurately from start to finish.

We're seeking professionals who thrive in a fast-paced environment, enjoy multitasking, and are committed to delivering exceptional service while supporting operational success.

This is your chance to be part of the One Crawford family-where your expertise drives meaningful impact.

Provide administrative support for the claim administration process

• High school diploma; GED or the equivalent combination of education and experience.
• At least one year of prior administrative experience working in an office setting is required; preferably in the insurance industry.
• Knowledge of V-Tech application preferred.
• Good typing and 10 key skills.
• Strong computer skills along with a strong competency in Excel.
• Good telephone communication skills.
• Must possess strong customer service skills.
• Ability to operate standard business machines such as calculator, fax machine, copier machine, and computer.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

#LI-CB3 #LI-Remote

• Enter new claims into the Vehicle Services applications, claims are received via phone, email, web, client applications and fax - referring to client database for specific instructions.
• Monitor assignment queue for new claims entered directly by clients.
• Use clients' application to obtain claim information and update clients with our field staff information.
• Monitor queue for rejected files by field staff and reassign as directed by Regional Product Managers.
• Provide customer service to clients, insureds, claimants, etc.
• Escalate calls as necessary to other parties for resolution.
• Process invoice approval and review, confirm billing based on Non Sisdat client instructions.
• Ensure correct routing of invoices approved via manual approval process.
• Ensure correct documents are attached where appropriate.
• Process invoice corrections when needed.
• Monitor and resolve transmission queue errors.
• Assist management with reports or provide reports as needed.
• Performs other duties as needed.