Customer Service Representative

Customer Service Representative (Call Center)Overview

We are seeking detail-oriented and customer-focused individuals to join a fast-paced call center environment as a Customer Service Representative. In this role, you will be responsible for handling inbound customer inquiries, providing accurate information, and delivering high-quality service with every interaction.

Key Responsibilities

+ Manage a high volume of inbound calls daily (approximately 50-100, depending on complexity)

+ Provide assistance with prior authorizations, general inquiries, and sensitive customer information

+ Conduct follow-up calls as needed to ensure issue resolution

+ Accurately enter and update customer information across multiple systems

+ Maintain clear and professional communication with customers at all times

+ Meet performance metrics related to quality, accuracy, and productivity

Required Skills & Qualifications

+ Minimum 1 year of recent call center experience (within the past 2-3 years)

+ Strong customer service and problem-solving skills

+ Ability to handle high-volume call environments

+ Excellent data entry accuracy and attention to detail

+ Basic to intermediate computer proficiency (ability to navigate multiple systems)

+ Typing speed of 30+ WPM

Additional Requirements

+ Stable work history with consistent job tenure (1+ year per role preferred)

+ Ability to manage confidential information responsibly

+ Strong multitasking and organizational skills

Assessments (Required)

+ Typing Test (1 minute, one-space format): Minimum 30 WPM

+ Call Center - Telephone Skills Assessment: Minimum 75%

Experience Level

+ Entry Level

What Makes You a Great Fit

+ You thrive in a fast-paced, structured environment

+ You are detail-oriented and take pride in accuracy

+ You enjoy helping others and providing excellent customer experiences

+ You are reliable, consistent, and committed to quality work

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Plymouth,MI.

Application Deadline

This position is anticipated to close on Jun 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.