Plumbing Sales Specialist

Plumbing Sales Specialist

At Hoffmann Brothers, we stand committed to our mission of Improving Life in Every Home our customers, our employees, and the communities in which we live and serve. For over 40 years, we have been an industry leader in HVAC, plumbing, electrical, and appliance repair for residential and commercial properties in St. Louis - and now in Nashville, TN! Recipient of multiple Top Workplace and industry awards, we believe in taking the best care of our employees, and they will take the best care of our customers.

At Hoffmann Brothers, your career growth is important to us. Whether you are new to the trades wanting to take advantage of our free trade training programs, or a career professional looking to cultivate your craft or leadership skills, we have a path for you!

We're seeking a motivated Plumbing Sales Specialist in St. Louis to support our Plumbing Installation Department. In this role, you'll primarily operate sewer inspection and locating equipment, diagnose underground plumbing issues, and provide customers with long-term solutions. While experience is preferred, it is not requiredwe provide training for individuals with strong customer service skills, a positive attitude, and a desire to learn. This hands-on, fast-paced role is an excellent opportunity to build a long-term career with a stable company and become an essential part of a high-performing team.

Essential Duties and Responsibilities:

• Use camera equipment to assess line conditions
• Use line locating equipment for accurate mapping of Sanitary, Storm, and Water line systems
• Listen to the needs of our customers, assess, and create solutions to meet their needs and wants
• Create proposals that are accurate, complete, and easily transferred to our Fulfillment/ service teams
• Establish customer rapport to build relationships with our customers and support them through the buying process
• Learn and understand city requirements, permits, and regulations
• Partner with our fulfillment/ service team, and our customer experience teams to ensure overall success
• Be organized, motivated, flexible, and a team player
• Ability to communicate with customers in a clear, confident manner throughout the entire experience so that they are aware of what is going on inside their home/business
• Ability to adjust your communications to provide the best customer experience possible
• Ability to create detailed job notes in the customer's account for future reference
• Ability to both teach and learn by sharing thoughts/experiences with your coworkers in meetings and in one-to-one interactions
• Willingness to try new ideas and recommend process improvements to your manager with the objective of improving efficiency/effectiveness
• Frequent communication with dispatchers so that they know the status of each job for scheduling purposes
• The ability to maintain a clean and organized workspace both in a customer's property and your company vehicle
• The ability to work safely and the motivation to help ensure that those you work with are working in a safe manner
• Technical Experience is not required, but sales experience is
• Previous In-Home Services experience is strongly desired
• All employees of Hoffmann Brothers must consider safety as their primary job. General knowledge of safe working practices and federal/state OSHA requirements is required as applicable.

Physical Demands/Working Conditions:

To adequately perform the duties of this job, the employee is regularly and routinely required to sit, stand, walk, kneel, squat, stoop hands to finger, handle controls; hear, and talk. The employee frequently is required to reach with hands and arms. The employee must be able to climb ladders, work in hot and cold environments, and work in small crawl spaces. The employee must regularly lift and/or move 50lbs and up. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work environment can vary depending on the season and scope of work employees are required to work outdoors throughout the seasons. The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required.