Customer Operations Analyst

Customer Operations Analyst

The Customer Operations Analyst runs the back-end audit operations for client accounts, at the forefront of making sure clients receive accurate and timely freight audits. A real growth seat: career paths from here lead toward Customer Success, Product Management, or Operations Leadership.

What You Will Do:

• Oversee the day-to-day audit process for client freight invoices across specific books of business.
• Watch the data and the KPIs; keep the audit and dispute process running and as automated as possible.
• Manage vendor onboarding, EDI integration, standard operating procedures, and customization.
• Support clients by managing disputes, claims, and billing exceptions.
• Collaborate cross-functionally with Customer Success, Product, and Engineering.
• Ensure everything sold to the client is being executed and delivered.

What We Are Looking For:

• 1 to 2 years of international logistics experience (ocean and drayage exposure ideal; you will work primarily with vendors). Freight forwarding background is a strong fit.
• Problem solvers with an entrepreneurial mindset.
• Strong analytical capabilities for data collection and analysis.
• Technology proficiency and a passion for using tools to improve processes.
• Excellent written and verbal communication.
• Hustle, enthusiasm, figure-it-out factor: someone who moves fast and wants startup culture.

Nice to Have:

• D&D audit and accounts payable experience.
• EDI integration background.

Location:

• Los Angeles, in person. Meaningful training and ramp-up with the team.

Compensation & Benefits:

• $60K to $90K on-target earnings.
• Medical benefits, unlimited PTO, flexible work environment.