Intake Coordinator (Full-time)

Job Description

Job Description

Intake Coordinator| Behavioral Health (SUD & MH) | Full-time | Milford, DE (On-site)

Banyan Treatment Centers , a nationally recognized leader in behavioral and mental health care, is seeking a detail-oriented Intake Coordinator to join our on-site intake team. 

As an Intake Coordinator, you will play an essential role in ensuring patients have a smooth, organized, and welcoming transition into treatment. Working directly on-site, you will support the intake process by coordinating admission paperwork, verifying benefits, collecting required documentation, and collaborating with clinical and operational teams to ensure patients are successfully admitted into care.

Position Details

• Reports To:  Intake Supervisor
• Schedule: Full-time, 40 hours per week
• Location:  Milford, DE (On-site)

Why Join Banyan Treatment Centers?

At Banyan, you'll have the opportunity to make a meaningful impact while developing valuable healthcare administration and behavioral health experience.

As an Intake Coordinator, you will:

• Serve as the first point of contact for individuals entering treatment, playing a critical role in shaping the patient experience from the very beginning.
• Use your strong customer service and communication skills to guide patients and families through the on-site intake process with professionalism, empathy, and respect.
• Provide a calm, supportive presence during a critical moment in a patient's recovery journey, helping to ensure a smooth and welcoming transition into care.
• Work closely with admissions, clinical, and administrative teams to coordinate seamless patient admissions and continuity of care.
• Gain valuable experience in healthcare admissions, insurance verification, patient financial coordination, and behavioral health operations.
• Develop expertise in handling sensitive patient and financial information while maintaining the highest standards of confidentiality and compliance.
• Take advantage of ongoing training, professional development, and advancement opportunities within a nationally recognized organization dedicated to transforming lives through quality addiction and mental health treatment.
• Join a mission-driven team committed to making a lasting difference in the lives of patients and their families.

Key Responsibilities:

• Coordinate patient admissions and ensure all required intake documentation is completed accurately and timely.
• Verify insurance benefits and eligibility while maintaining compliance with payer requirements.
• Assist patients and families with financial discussions, payment collection, and admission-related paperwork.
• Create, maintain, and update patient records within Kipu and other electronic systems.
• Upload and manage admission documentation, including insurance verifications, pre-admission assessments, and consent forms.
• Communicate with admissions, utilization review, clinical, and operations teams to facilitate seamless patient admissions.
• Monitor Salesforce and other systems for pending admissions and required follow-up actions.
• Collect and verify patient demographic, insurance, identification, and financial information.
• Maintain confidentiality and safeguard sensitive patient and financial information in accordance with HIPAA guidelines.
• Provide exceptional customer service to patients, families, referral sources, and visitors.
• Support departmental administrative needs and other duties as assigned.

Qualifications:

• Associate degree or higher in a related field and/or a minimum of one (1) year of experience working in a substance use disorder, mental health, behavioral health, or healthcare setting.
• Strong customer service, communication, and organizational skills.
• Ability to handle sensitive patient and financial information with professionalism and discretion.
• Proficiency with computer systems and electronic documentation
• Experience working with patients at a detox and residential levels of care in a substance use disorder or mental health treatment setting(s) is a plus
• Familiarity with KIPU and Salesforce systems is strongly preferred

Candidates with a combination of relevant education and experience are strongly encouraged to apply

Apply Now

If you’re passionate about helping others and thrive in a fast-paced, team-centered environment, apply today!

Banyan Treatment Centers is an equal opportunity employer.