Network Support Technician

Network Support TechnicianImmediate need for a talented Network Support Technician. This is a 06+months contract opportunity with long-term potential and is located in Bartlesville, OK (Onsite).Pay Range: $18/hr - $20/hour. Traveller benefits as per agency package. (Benefits vary by vendor and assignment).Key Responsibilities:Schedule: 24x7 Operations | Day & Night Shift availableMonitor network and infrastructure environments for alerts, events, and connectivity issues.Perform initial incident triage and troubleshooting for network and infrastructure-related issues.Troubleshoot basic TCP/IP, connectivity, routing, and switching issues.Identify service-impacting events and escalate incidents according to established procedures.Create, update, and maintain accurate incident and service tickets.Follow established runbooks, SOPs, and troubleshooting procedures.Document troubleshooting activities, incident status, and resolution details.Support technical teams during network outages and service-impacting incidents.Participate in incident bridges and provide accurate status updates when required.Support scheduled maintenance and change activities according to operational procedures.Perform effective shift handoffs and communicate outstanding incidents to the next shift.Maintain a high level of attention to detail while working in a fast-paced 24x7 operations environment.Key Requirements and Technology Experience:1–3 years of experience in NOC, network operations, network monitoring, infrastructure monitoring, or related technical support.Working knowledge of TCP/IP and basic networking concepts.Exposure to routing and switching.Experience with network, server, or infrastructure monitoring.Experience troubleshooting technical/network alerts and incidents.Understanding of incident escalation and ticket management.Ability to follow documented procedures and runbooks.Strong written and verbal communication skills.Ability to work in a 24x7 shift-based environment.Experience with ServiceNow or another ITSM/ticketing platform.CCNA or equivalent networking knowledge.ITIL or incident/problem management experience.Experience with network or infrastructure monitoring tools.Experience supporting maintenance windows or change activities.Experience in an energy, utilities, telecommunications, or other critical infrastructure environment.Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here. Pyramid Consulting