Client Care Coordinator

Brown & Brown is seeking a Client Care Advocate to join our growing team in Maitland, Fl!

The Client Care Advocate role provides daily account management support in the operations of the Service Division.

How You Will Contribute:

• Provide excellent customer service to the clients’ employee membership, as well as the carrier account management teams.
• Assist in researching and resolving employee claim and enrollment inquiries and/or discrepancies within a reasonable timeframe.
• Assist in providing documentation and guidance to client employees regarding medical, prescription drug, dental, vision, and FSA programs, COBRA, Healthcare Reform, Federal and State Mandates, and other related employee benefit and compliance topics.
• Understand health and benefits products, services, and tools to educate client membership of what is available through their existing program(s).
• Remain current on industry trends and information, new product development, legislation, coverages, and online enrollment technology systems (e.g. carrier websites, payroll vendor systems, etc.)
• Assist in reviewing internal compliance and client disclosure requirements and employee communications to ensure alignment with client expectations and legal requirements.
• Assist in the documenting of service information into the internal management databases.
• Client specific projects as assigned including but not limited to enrollment processing, billing reconciliation, claim resolution and Cobra compliance within the established timeframes.
• Assist with open enrollment meetings.
• May require travel for client/enrollment meetings.

Licenses & Certifications:

• Life and Health License (preferred)

Skills & Experience to be Successful:

• High school diploma or equivalent
• Excellent organizational, verbal, and written communication skills
• Strong interpersonal and professional skills
• 1 - 3 years experience in a similar position
• Bachelor’s degree (preferred)
• Computer skills to include proficient knowledge of MS Office environment (preferred)
• Working knowledge of BenefitPoint and ImageRight (preferred)