Director of Rooms
Kalahari Resorts
Join the Kalahari Experience
At Kalahari Resorts & Conventions, our Promise is simple: Lead with Love. We care deeply for our guests, associates, and communities, treating people like family and creating spaces where everyone feels valued.
Now Hiring: Director of Rooms
In this role, you’ll oversee the operation of the Front Office, Housekeeping, and Security. They will work closely with the General Manager (and or AGM) on special projects and assignments. Responsible for the management, evaluation, and performance of all Rooms Division functions, including Front Office, Housekeeping, Common Area, Laundry, Concierge, PBX, and Bell Staff/Shuttle/Valet Service. The Rooms Division Director is responsible for maximizing guest service scores and opportunities within the Division. This position will be on the Executive Committee. As a leader, you’ll bring our Promise to life—supporting associates, inspiring teamwork, and delivering unforgettable guest experiences.
The anticipated hire date for this position is Summer 2026.
What You’ll Do:
- Oversee front office, housekeeping, laundry, reservations, and guest services to ensure high-quality service and guest satisfaction.
- Hire, train, and lead department managers and team members while maintaining standards, safety, and compliance.
- Control budgets, optimize occupancy and revenue metrics, oversee property systems, and maintain readiness for operational disruptions.
What We’re Looking For:
- 5 years of progressive hotel/resort experience in full-service properties over 500 rooms.
- Extensive Rooms Division experience in Housekeeping and Front Desk.
- Have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
- A leadership style rooted in collaboration, respect, and service to others
Why Kalahari?
- Career growth with promotion from within
- Comprehensive benefits (401k, health, vision, dental)
- Discounts, perks, and education assistance
Be part of something extraordinary. Apply today and help us Lead with Love.
Kalahari Resorts & Conventions is an Equal Opportunity Employer.
Vacancy posted 3 days ago
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