Evening Front Desk Agent

Evening Front Desk Agent

Purgatory Resort - DURANGO, CO 81301

Overview

Salary Range $16.00 - $16.50 Hourly Position Type Full Time

Description

Evening Front Desk Agent

General Purpose:

Assure the highest possible level of guest satisfaction. Responsible for capturing sales through reservations and sales inquiries. Coordinates front office activities to assure that guest service standards are consistently met and optimum numbers of rooms are occupied.

This is a Full Time, Year Round position. This role comes with a free season pass for you and your dependents. For a full list of benefits visit Employee Resource Site. This position will remain open until filled.

Essential Duties/Responsibilities:

• Demonstrates and promotes a strong commitment to providing the best possible experience for our guests, homeowners and employees.
• Sells the value of Purgatory Resort to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.
• Probes to uncover as much information from guests as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentation.
• Processes guest reservations, registrations, payments, and departures.
• Handles collection efforts of all in house balances and notifies management of potential liabilities.
• Balances all cash, checks, credit card and city ledger accounts through verification. Shift reports and performs audit functions if assigned.
• Responsible for thorough understanding and effective performance of the property management system.
• Maintain and organize work areas and clean Front Desk daily.
• Respond to all guest requests and follow through to assure satisfactory outcome and compliance.
• Offer guest assistance when needed whenever possible.

Qualifications

Knowledge, Skills & Abilities:

• Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, employees or organizations.

• Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compete rates, ratio, and percent and to draw and interpret bar graphs.

• Reasoning Ability:

Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few variables in standardized situations.

Education and Experience:

• High school diploma or general education degree (GED) required, one year lodging experience and/or training preferred; or equivalent combination of education and experience.

Working Environment/Physical Activities:

• 70% of this job is spent indoors at the front desk sitting or standing, 30% is spent walking between buildings to meet guests needs, checking the pool deck for cleanliness and aesthetics, or moving between work stations at the desk.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is regularly required to stand; walk; use hands to handle or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl and smell.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.