IT Operations Engineer

At Telhio, we believe proud, valued employees create proud, valued members. We are committed to developing a pathway of growth for our employees that provides the opportunity for a career—not just a job—where you can develop your skills and be promoted from within, whether working full or part-time! Our mission is to serve our members' financial needs to create a stronger community. Join our team and you will not only find the pathway of growth you may be looking for, but you'll be helping to make our Ohio communities better and stronger, too. Working for Telhio has its benefits. Immediate vesting eligibility with company-matched 401K Competitive paid time off benefits Generous number of paid holidays Employer paid group disability and group life insurance, plus an AD&D policy Incentives for meeting Health & Wellness goals Employee‑only benefits on checking accounts and loans Opportunities for career advancement, and more! Available Positions Position: IT Operations Engineer Location: 601 Park Avenue, Hamilton, OH Job Id: 1011 # of Openings: 1 Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member‑owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. Summary The IT Operations Engineer is responsible for the stability, security, and performance of the Credit Union’s technology infrastructure. This role supports server management, server virtualization, backup management, storage management, network management, security, and endpoint maintenance, while partnering closely with the Help Desk, Application/Operations teams, and Business stakeholders. The position plays a critical role in maintaining availability, regulatory compliance, and strong security posture in the bank’s operating environment. Responsibilities Infrastructure & Server Operations: Maintain and support Microsoft Windows Server environment (2019, 2022, and 2025) Administer and support Hyper‑V virtualization platform Administer and support VMware vSphere virtualization platform Perform server lifecycle management including patching, upgrades, and decommissioning Support Windows 11 endpoint environments in coordination with Intune Backup, Recovery & Storage: Administer and monitor Veeam Backup & Replication Ensure backup success, retention compliance, and regular recovery testing Maintain and monitor storage platforms, including capacity planning and performance optimization Support disaster recovery readiness and documentation Security Operations: Support internal security controls aligned with Credit Union regulatory standards Participate in vulnerability assessments and pen test remediation Implement hardening, patching, and configuration best practices Network & Monitoring: Support network infrastructure including Cisco switches, and routers Monitor network, server, and application health Perform troubleshooting and escalation for network performance, connectivity, and availability issues Support tuning across servers, storage, and network systems Application & Platform Support: Provide application infrastructure support for core and integrated systems including: Alkami, Manage Engine, OnBase, Meridian Link, Laser Pro Collaborate with application teams and vendors to resolve platform and performance issues Help Desk & Cross-Team Support: Provide Tier 2 / Tier 3 escalation support to the Help Desk Assist with complex user, system, and application issues Document procedures, configurations, and operational standards Participate in after‑hours support and on‑call rotation as required Required Qualifications Education: Bachelor’s degree in engineering, or Software Development (Preferred) Experience: 7+ years of experience in IT operations, systems administration, or infrastructure support Strong experience with: Windows Server (2019, 2022, 2025) Veeam backup solutions Microsoft 365 administration Cisco networking and devices VMWare vSphere / vCenter Experience supporting enterprise monitoring and performance tuning Familiarity with financial institution security and compliance requirements Ability to troubleshoot complex, multi‑layered infrastructure issues Strong documentation and communication skills Preferred Qualifications / Certifications Microsoft 365 Administration Expert Certification (e.g., Microsoft 365 Administrator, Modern Desktop Administrator, or equivalent) CompTIA Network+ (or equivalent network certification such as CCNA) ITIL Certification Experience working in a Credit Union or regulated financial environment Security‑related certifications (CEH, Security+, CISSP, or similar) Experience supporting core banking or fintech platforms OnBase workflow design, and construction Knowledge of Agile Ability to lift, rack and unrack servers / electronic storage devices Skills, Knowledge and Abilities High Proficiency In: Attention to detail and operational discipline Strong problem‑solving and analytical skills Ability to prioritize and manage multiple workloads Collaborative mindset with a customer‑service orientation Commitment to security, reliability, and continuous improvement What you will earn Competitive pay Benefits: several medical plan options, dental, free vision, free life and free disability insurance 6% matching and immediately vested 401(K) plan Generous schedule for paid holidays, vacation and personal time for a healthy work‑life balance Opportunity for personal career growth, continued education and mentorship programs Volunteer opportunities impacting the local community Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally. This is a Non‑Collective Bargaining Unit. Telhio is an Equal Opportunity Employer. Family members of current Telhio employees, board or committee members or contractors are not eligible for employment with Telhio. Please contact Human resources directly at View phone number on click.appcast.io if you have trouble accessing the online site. Candidates can obtain a paper employment application at any physical branch location if they are unable to apply online. #J-18808-Ljbffr