Client Service Analyst

Your Opportunity Interpret and process shareholder transaction requests received via mail, fax and/or phone such as address changes, bank changes, and purchase requests Interpret and process basic retirement plan (i.e., IRA, SEP, SARSEP, 403(b) accounts) requests in accordance with applicable rules and regulations such as new account opening, contributions, distributions and exchanges Follow established processing guidelines, regulatory procedures and legal requirements Research and resolve transaction exceptions and prepare correction requests for the Adjustment Department as required Research complex issues and contact shareholders to resolve via phone or mail correspondence Document and raise shareholder complaints to management Handle bank and mail related assignments and responsibilities as needed Assist internal customers by responding to shareholders through Transaction Helpdesk calls Carry out other duties as assigned What to Expect When You Join Our Firm Hybrid working and reasonable accommodations Generous holiday policies Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace – the mindfulness app Corporate membership to ClassPass and other health and well‑being benefits Unique employee events and programs including a 14er challenge Complimentary beverages, snacks and all employee happy hours Must Have Skills Solid understanding of financial services industry including Janus Henderson products and services as well as qualified retirement plans, including associated regulations High school diploma required Two years of transaction processing, customer service or equivalent experience Strong interpersonal and customer service skills Strong verbal and written communication skills along with strong attention to detail with the ability to check and edit work Ability to adapt to new and changing processes, volume fluctuations and tight processing deadlines and quality standards Ability to work well with others in a team‑oriented atmosphere Ability to use personal computer and software applications Ability to type 30 words per minute and 10‑key proficiently Overtime may be required on short notice and may include evening, weekend or holiday hours Fast‑paced environment with tight deadlines and high quality standards Nice to Have Skills Post‑secondary education preferred Experience in financial services/mutual fund industry preferred Supervisory Responsibilities No Potential for Growth Mentoring Leadership development programs Regular training Career development services Continuing education courses Compensation Information The base salary range for this position is $45,000-$50,000. This range is estimated for this role. Actual pay may be different. This position will be open through the end of December 2025. Colorado Law Closing Date Colorado law requires an estimated closing date for job postings. Please don’t be discouraged from applying if you see this date has passed. Benefits Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on company profits. Individual bonuses are determined based on company, department, team and individual performance. Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here. Equal Opportunity Employer Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Compliance and Ethical Obligations Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion). You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. #J-18808-Ljbffr Janus Henderson Investors