Supervisor, Food & Beverage

Pay: $24.72 per hourAt Great Wolf, the Food Outlet Supervisor brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability.Essential Duties & ResponsibilitiesSupervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignmentsAssists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaksEnsures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policiesProvides coaching, encouragement, and recognition to pack members regularlyUnderstands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack MembersResponds to pack/guest concerns and escalates to leadership as appropriateUnderstands and participates in scheduling of staff, execution of labor management and forecastingProvides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related mattersPerforms daily audits per procedure to ensure optimal operation to standardsConducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack MembersMonitors performance of staff, providing real time feedback and coachingParticipates in recruitment process and selection of talent for the F&B staffPartner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPSParticipate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repairAssists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications ProgramsBasic Qualifications & SkillsHigh School diploma or GEDMinimum of 1 year experience in a food service leadership capacityMinimum of 1 year experience utilizing Point-of-Sale (POS) technologyExperience with Microsoft Office and general software systems; proficiency in Excel, Word and OutlookDemonstrated customer service, conflict resolution, employee engagement, retention and team building skillsBasic math skills (addition, subtraction, etc.) as they apply to cash handlingProficient in both written and spoken EnglishAbility to work flexible schedule including nights, weekends, holidays as neededDesired Qualifications & TraitsAssociates degree or higher in hospitality or related fieldPrior experience with Micros POSServe-Safe and/or TIPS certificationPrevious hotel experience, preferably in a large family resort or hotelPhysical RequirementsAble to lift up to 30lbsAble to bend, stretch, and twistAble to stand and walk for long periods of timePay Rate: $ /hrAn employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.Application Instructions:Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.Position Close Date:This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law. #J-18808-Ljbffr