Frontline NOC Analyst (Fixed-term, Parental Leave)

Frontline NOC Analyst (Fixed-term, Parental Leave)

CUJO AI® is a leader in artificial intelligence solutions for network service providers. We use machine learning and real-world data to develop cybersecurity, device intelligence, network intelligence, and parental control solutions that make internet connections safer for millions of homes.

About the Role

We're looking for a dedicated Frontline NOC Analyst (Fixed-term) to join our team in Lithuania to help ensure our services run smoothly 24/7. This role is ideal for those who enjoy structured tasks and a stable work environment while embracing a rotating shift schedule that covers days, evenings, and nights. The compensation package starts from 1400 to 1800 EUR (gross), depending on your experience. The role is a fixed-term parental leave substitute (June 2026 – May 2028).

In This Role, You Will:

• Monitor IT services and systems.
• Provide first-line customer support for B2B clients.
• Create and manage support tickets.
• Perform database checks.
• Document and pass on relevant information to the next shift.
• Follow established processes to ensure service quality, while proactively identifying opportunities for improvement.
• Contribute to a positive team environment by sharing knowledge, raising observations, and helping drive operational excellence.

Requirements

• Practical IT knowledge in areas like networking, cybersecurity, system monitoring or customer service.
• Good incident response sense and ability to act with urgency.
• Fluency in English (spoken and written) for effective communication with our international team.
• Good communication, initiative skills and a customer-focused mindset.
• Strong attention to detail and ability to follow procedures.
• Ability to multitask and adapt to changes.
• Confidence to speak up, share ideas, challenge the status quo constructively, and take ownership when opportunities for improvement arise.
• A proactive and solution-oriented approach, with the ability to motivate others through example and positively influence team performance.
• An ideal candidate brings high energy and enthusiasm to work, takes initiative, has a growth mindset, and seeks continuous improvement and career development. We value individuals who naturally step forward, inspire those around them, and demonstrate leadership potential from day one.

Note: This role does not involve complex troubleshooting or advanced technical recovery – your main focus will be monitoring, documenting, and escalating issues as needed. If you're reliable, proactive, and looking for a steady IT support role, we'd love to hear from you!

Why Join CUJO AI?

• Flexible Work – Hybrid or fully remote options based on your location.
• Team Gatherings – Annual company events and team activities.
• Career Growth – Training bonuses for AWS certifications and other learning opportunities.
• Performance Bonuses – Company-wide annual bonus program.
• Referral Rewards – Earn up to €1,000 for referring new hires.

At CUJO AI, we value innovation, collaboration, and continuous improvement. Join us and work on technology that makes the internet safer!

Apply by June 28, 2026 – but don't wait! We'll hire as soon as we find the right person.

Apply via our recruitment portal. Questions? Email us at View email address on click.appcast.io.

Are you the ONE? Let us know!

The application period closes on the date noted above, but the position will be filled as soon as we find the right candidate, so don't wait—apply today!