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Sales Operations Analyst

SwiftX Inc.

Sales Operations SpecialistWe are looking for an analytical and execution-focused Sales Operations Specialist based in California to support SwiftX's rapid commercial growth. In this role, you will serve as the core bridge between Sales/BD, Commercial Strategy, and Regional Sorting Hubs (LAX, EWR, DFW, ORD, MIA, ATL, IAH). You will focus on sales data analytics, competitive intelligence, deal structuring/pricing, and sales strategy enablement.Sales Data Analytics & Forecasting:Build and maintain commercial analytics dashboards tracking daily parcel volume trends, conversion funnels, Customer Acquisition Cost (CAC), Lifetime Value (LTV), and revenue growth across major e-commerce accounts.Track client volume fluctuations and forecast capacity demands across regional hubs and linehaul routes.Sales Strategy & Competitive Benchmarking:Conduct market research and competitive intelligence on U.S. last-mile delivery competitors (e.g., UniUni, Gofo, OnTrac).Develop battlecards, sales enablement tools, and pitch materials for BD teams to highlight SwiftX's key differentiators (7/365 delivery, automated POD verification, zero surcharges).Pricing Operations & Deal Structuring:Partner with Commercial Strategy to review rate cards, custom tariff quotes, and margin thresholds across delivery zones (Zone 1–8).Ensure incoming deals comply with package size/weight limits (Length ? 40 in, Sum ? 71 in, Weight ? 30 lbs) and service terms.Sales Operations & CRM Governance:Oversee CRM pipeline hygiene, lead attribution, deal stage tracking, quota tracking, and sales commission calculations.Optimize sales workflows and customer onboarding SOPs for Strategic Key Accounts (SKA).Cross-Functional SLA & Performance Alignment:Monitor operational KPIs (ASCAN rate, SLA on-time rate, lost rate, first-attempt success rate) in collaboration with Hub Operations.Align pre-sale capacity commitments with regional hub throughput (e.g., LAX automated sorting hub capacity) to ensure seamless execution during peak seasons. SwiftX Inc.

Vacancy posted 4 days ago
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