Banquet Manager

Banquets Manager at The Belgrove

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Welcome to The Belgrove, a distinguished new 4-Diamond resort property in the Pyramid Global Hospitality portfolio. Located in the heart of West Palm Beach, our resort features 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience. At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today!

We are seeking a passionate hospitality professional; strengths in service, Banquets experience, and exceptional beyond compare service attitude, for the position of Banquets Manager at the Belgrove Resort. The Banquets Manager will supervise the execution of Banquet Event Orders, according to Catering instructions, client preferences and established hotel service standards. In addition to performance of key responsibilities and supportive functions, this position may be required to possess a combination of the following skills and experiences:

• Requires working knowledge of Banquet operations, luxury core standards, and standard operating procedures.
• Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Demonstrated ability to work with maximum efficiency, accuracy, and attention to detail.
• Ability to effectively lead and work cohesively as part of a team.
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
• Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
• Must have experience in all Microsoft Office and industry relevant payroll systems.

The primary responsibilities for the Banquets Manager will include but are not limited to:

• Assist the Banquets Management Team with directing the day-to-day activities and assignments of the Banquets Staff.
• Oversee the Banquet Service team, in the execution of their duties and adherence to the Belgrove Resort standards of service.
• Provide guidance, instruction, and follow-up with Banquet Houseperson staff, particularly regarding the care and maintenance of the facility and equipment.
• Execute all policies accurately with improvement to quality, service, and operations.
• Inspects all function rooms prior to service, to ensure the room is maintained, and reports any discrepancies to Engineering.
• Engage in ongoing development of Banquet staff while holding the team accountable for performance and maintaining standards.
• Communicate as necessary with clients to ensure full guest satisfaction.
• Actively participate in all meetings which must be attended for communication: BEO Meeting, F&B Meeting, and any other meetings which pertain to the Banquets Department.
• Monitor team member's work with a detailed eye in an organized fashion to ensure timeliness, adherence to standards and accuracy.
• Work on special tasks as assigned by the Director of Banquets Food & Beverage.

What are we looking for?

• Previous leadership experience in Banquets is required
• Strong leadership skills
• Thorough, detail oriented, organized, and pro-active
• Independent thinker and doer
• Strong sense of style and taste
• Strong, intuitive ability to deliver exceptional customer service
• Team player
• 3+ years of Banquet leadership experience.
• Working knowledge of local, state and federal liquor regulations.
• Certification in alcohol awareness program, i.e. TIPS

Compensation:

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.