Customer Svc Rep 2 or 3

Customer Service Representative

Hall County Women, Infants & Children's (WIC) Department is seeking a Customer Service Representative. As a Customer Service Representative with Hall County Health at the Georgia Department of Public Health - District 2, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.

Benefits: 40-hour work week (Monday Friday), 13 paid holidays/yr., 3 weeks each of annual & sick leave/yr., a defined benefit retirement plan including a 401(K) plan with a matching employer contribution, health and payroll deductible flexible benefits including employee, spouse and child life, AD&D, dental, vision, legal, long term care, short and long-term disability and specified illness options are available. Also, medical/childcare spending accounts can be established in addition to deferred compensation 457.

Job Responsibilities

Customer Service Representative 2: Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.

Customer Service Representative 3: Under broad supervision, works and communicates with the general public, internal customers and/or external customers to provide information and recommendations targeted to meet customer expectations. Resolves complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.

General List of Job Duties: Completing participants intake in person and over the phone, scheduling appointments, maintaining clinic flow, answering phone calls and emails, making appointment reminders, working on clinic reports, and communicating and coordinating with colleagues.

Minimum Qualifications

Customer Service Representative 2 High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.

Customer Service Representative 3 High school diploma/GED and three (3) years of experience communicating information in a customer service setting; or two (2) years of experience required at the lower level Customer Svc Rep 2 (GST121). Preferred Qualification: To be able to speak, read and write Spanish.

Additional Information

Current State employees are subject to State Personnel Board rules regarding salary. DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc. Applicant selected will be required to provide an "official" college transcript, if applicable. The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check. As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department. To be considered for employment at District 2 Public Health you must complete an online application. This job application can be found at Click on "About DPH" and then "Careers", locate position then click "Apply" to begin your application. Please make sure you have selected the specific job you are interested in and qualified for. You will receive an email or telephone call if you are selected to participate in the interview process. Please do not send hard copies of application materials. All information can be uploaded to the online system. Applications must include an email address and daytime phone number where applicant can be reached. Incomplete applications may not be considered. Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in each workday may be used to engage in wellness activities, generally in the form of two 15-minute breaks or one 30-minute break. The candidate selected for this position may be subject to pre-employment drug screening and a criminal records check (fingerprinting). In accordance with Georgia's Drug Free Workplace Act, it has been determined that certain positions warrant pre-employment drug testing. If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: View email address on click.appcast.io. DPH is an Equal Opportunity Employer. Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

Georgia Department of Public Health