Remote Client Support Representative, Tier- 3 (6AM-2PM)

Client Support Representative, Tier-3 (Tuesday - Saturday, 2:00 pm - 10:00 pm) - Remote Founded in June 1996, VS Media is an industry leader specializing in highly interactive, high-traffic, live video chat websites. Spanning the globe with over 200 million visitors per month and 80 million ads per day, we provide a platform for adultstodiscover new kinds of interactive content through live video and chat services. Our size and scale stretches across every continent, delivering powerful technology to enhance our clients’ online presence. From streaming live video to billing solutions to gamification development, we leverage the latest technology to provide the best digital experience possible. We need an intelligent, hard-working, organized individual to join our client support team. As we are an internet-focused tech company, please note that we do manage adult-oriented content. This position directly involves working around such explicit material on a regular basis, therefore it is imperative that the ideal candidate have no issue with this aspect of the business. Please take a look at our website flirt 4 free for an example. VS Media understands and respects that such content is not suitable for all applicants. This is a fully remote position for applicants ONLY in AZ, CA, CO, IN, NY, OK, TN, AND TX. As a Tier-3 Client Support Representative, you will be responsible for facilitating the success of our performers and studios and for fostering brand loyalty, through the provision of authentic tier-3 client support services that surpass client expectations and ensure their satisfaction. As the first point of contact for our clients, addressing their enquiries and resolving issues, Client Support Representatives must be exceptional in their care, attention, and attitude towards all those whom they serve, aspiring to add value to the Company’s products and to maximize the potential for continued client engagement. The role requires proven client support expertise, outstanding communication and interpersonal skills, and excellent critical thinking and problem-solving abilities. Serving as the primary point of contact for our clients, via various channels such as phone, email, and chat, responding promptly and professionally to client enquiries, providing accurate information, and resolving issues in a timely manner. Providing white-glove support to our most prestigious clients, resolving payment enquiries and support, providing advanced product troubleshooting, responding to internal support requests, and handling severe compliance- and policy-related support items, along with other support items as needed based on the expected tier-3 knowledge base and skill level. Assisting in the optimal delivery of tier-2 support services, as needed. These include providing advanced sign-up support, account management support, product troubleshooting, functionality and feature support, handling general compliance- and policy-related support items, and general support workload items, along with other support items as needed based on the expected tier-2 knowledge base and skill level. Assisting in the optimal delivery of tier-1 support services, as needed. These include providing general account support, basic product functionality and feature support, basic account sign-up assistance, and basic codes of conduct compliance, along with other support items as needed based on the expected tier-1 knowledge base and skill level. ~ 6+ months of customer support-based experience. * Strong typing skills. * Applicants must be comfortable with working around adult content. Medical, dental and vision (eligible on the first of the month following a 30 day waiting period) with a generous ER contribution ~Generous, employer funded life insurance with additional, elective options for increased coverage ~ Long-term disability subject to eligibility ~ Paid vacation and sick time in addition to annual personal days (eligible after a 90 day introductory period) ~10 paid company holidays per year ~ Two paid Office Closures per year CCPA Notice at Collection for California Employees and Applicants Effective Date: January 1, 2023 collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information: Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status. Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information. National identifiers, such as SSN, passport and visa information, and immigration status and documentation. Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes. Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records. Financial information, such as banking details, tax information, payroll information, and withholdings. Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information. Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks. Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location. Sensory or surveillance information, such as COVID-19 related temperature checks and call monitoring and video surveillance. The Company collects Personal Information to use or disclose as appropriate to: Comply with all applicable laws and regulations. Manage your employment relationship with us, including for: timekeeping, payroll, and expense report administration; employee benefits administration; employee training and development requirements; the creation, maintenance, and security of your online employee accounts; workers' compensation claims management; employee job performance, including goals and performance reviews, promotions, discipline, and termination; Manage and monitor employee access to company facilities, equipment, and systems. Investigate and enforce compliance with and potential breaches of Company policies and procedures. Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance. Perform workforce analytics, data analytics, and benchmarking. Administer and maintain the Company's operations, including for safety purposes. Exercise or defend the legal rights of the Company and its employees, affiliates and agents. 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