Content Department Manager | NUVEW

NUVEW Web Solutions is seeking an experienced, strategic, and motivated Content Department Manager to lead our team of Website Content Specialists. This is not a senior copywriter position with occasional leadership responsibilities.This is a true people leadership position responsible for developing employees, maintaining exceptional quality standards, improving departmental processes, and ensuring the content team consistently delivers outstanding results for our clients. The Content Team Manager will directly supervise, coach, and develop Website Content Specialists while overseeing departmental workflow, quality, deadlines, and overall team performance. In addition to leading the department, this is a hands-on role. The Content Department Manager will review, edit, and approve content, while also writing client content for websites, blogs, newsletters, email campaigns, and other marketing initiatives as needed to support workload demands and ensure deadlines are met. The Content Department Manager will work closely with our Content Operations Strategists, who determine content topics and strategic direction, as well as our SEO, account management, design, and development teams to ensure content aligns with client goals and overall marketing strategies. The ideal candidate is an experienced people manager with a passion for developing others and producing exceptional content. They are an outstanding writer and editor who is comfortable providing direct feedback, coaching employees, making decisions, improving processes, and leading a team through change. They bring solutions, communicate with confidence and professionalism, and foster a culture of accountability, collaboration, and continuous improvement. WHY JOIN NUVEW? Lead and help shape an established content department. Develop a team of talented Website Content Specialists. Influence editorial standards, processes, and departmental growth. Collaborate with experienced SEO, design, development, and marketing professionals. Work in an environment where ideas, initiative, and problem-solving are valued. Help a growing company continue evolving its content and digital marketing services. RESPONSIBILITIES Team Leadership and Management Directly manage, coach, mentor, and develop Website Content Specialists. Establish clear expectations, goals, quality standards, and performance requirements. Assign projects and balance workloads based on priorities, deadlines, capacity, and employee strengths. Monitor departmental productivity, accuracy, quality, and timeliness. Conduct regular one-on-one meetings, coaching sessions, and performance reviews. Provide clear, timely, and constructive feedback. Address employee performance and workplace concerns promptly, fairly, and professionally. Hold team members accountable while maintaining a respectful and supportive work environment. Identify training and development opportunities for team members. Assist with interviewing, hiring, onboarding, and training new Website Content Specialists. Build an engaged, collaborative, dependable, and results-oriented team. Content Creation and Editing Research, write, revise, and edit content for clients in a variety of industries. Websites Service and practice-area pages Blogs and articles Client newsletters Landing pages Additional marketing materials Review, edit, and approve content before client delivery or publication. Revise client-provided content while maintaining the client’s intended message and brand voice. Ensure content is accurate, original, well organized, easy to understand, and appropriate for its intended audience. Verify client-specific information, factual claims, terminology, calls to action, and other important details. Maintain strong standards for grammar, spelling, punctuation, tone, formatting, and readability. Step in to complete writing and editing assignments when workload, staffing, or deadlines require additional support. Contribute to NUVEW’s website content, blogs, newsletters, email campaigns, and other internal marketing initiatives. Editorial Quality and Process Improvement Maintain strong editorial and quality-control standards across client accounts. Develop and improve writing guidelines, style guides, review procedures, and quality-assurance processes. Ensure content aligns with client goals, target audiences, brand standards, and account instructions. Identify recurring errors and address the related training, communication, or workflow issue. Review client feedback and corrections to determine how the department can improve. Strengthen content workflows to improve quality and efficiency without creating unnecessary delays. Ensure quality standards remain consistent during high-volume periods and tight deadlines. SEO and Digital Content Create and oversee content that supports search visibility, user engagement, and client marketing goals. Apply SEO best practices to website pages, blogs, headings, metadata, internal links, calls to action, and page structure. Collaborate with Content Operations Strategists and SEO team members to ensure content follows the assigned strategy. Monitor content performance and use available information to recommend improvements. Stay current on SEO practices, search behavior, content marketing, AI-assisted search, and digital publishing. Use AI and other content tools responsibly while independently verifying accuracy, originality, quality, and compliance with client instructions. Workflow and Collaboration Manage multiple client projects, priorities, and deadlines simultaneously. Maintain visibility into departmental assignments, progress, corrections, and completion. Identify workflow bottlenecks, capacity concerns, unclear responsibilities, and recurring delays. Recommend and implement practical improvements to departmental processes. Create and maintain procedures, checklists, training materials, and department documentation. Coordinate coverage during absences, vacations, staffing transitions, and high-volume periods. Communicate potential delays, challenges, staffing needs, and recommended solutions proactively. Work closely with Content Operations Strategists, account managers, SEO strategists, developers, designers, and company leadership. Participate in internal planning and client meetings when content or editorial expertise is needed. Contribute thoughtful recommendations during the decision-making process and help the team successfully implement agreed-upon priorities. Lead the department through evolving processes, technology, responsibilities, and company priorities. REQUIRED QUALIFICATIONS Bachelor’s degree in English, Communications, Journalism, Marketing, or a related field, or equivalent professional experience. At least five years of professional writing, editing, content marketing, or digital marketing experience. At least three years of direct people-management experience. Proven experience directly supervising employees, including responsibility for coaching, performance feedback, accountability, and employee development. Demonstrated ability to provide direct feedback, address performance concerns, and handle difficult employee conversations professionally. Experience leading employees through changes in technology, workflows, responsibilities, or company priorities. Exceptional writing, editing, proofreading, grammar, and verbal communication skills. Strong understanding of SEO content development and on-page optimization. Strong critical-thinking, decision-making, and problem-solving abilities. Ability to evaluate an issue, recommend a solution, and explain the reasoning behind the recommendation. Strong project-management, organizational, and prioritization skills. Ability to manage competing priorities and tight deadlines without sacrificing quality. Experience developing or improving editorial standards, workflows, or quality-control processes. Ability to balance client expectations, quality, productivity, deadlines, and business needs. Strong professional judgment, discretion, and follow-through. Proficiency with Microsoft Office, Google Workspace, content-management systems, and project-management platforms. Ability to learn and adapt to new software, technology, and evolving workflows. OUR IDEAL CANDIDATE: The right person for this role: Is an experienced people manager who also enjoys writing and editing. Leads by example and maintains the same standards expected of the team. Demonstrates initiative, ownership, and sound judgment. Brings recommendations and possible solutions when raising concerns. Communicates clearly and directly, including during challenging conversations. Holds employees accountable while treating them fairly and respectfully. Maintains high standards for quality, accuracy, and client service. Embraces change and helps employees successfully adapt. Builds trust through consistency, integrity, confidentiality, and follow-through. Thinks beyond individual assignments and considers what is best for the client, department, and company. Understands that successful leadership is measured by the development and performance of the team, not only by the manager’s individual work. SUCCESS IN THIS ROLE: A successful Content Department Manager will: Build and maintain an engaged, dependable, and accountable content team. Improve the quality, accuracy, and consistency of client content. Ensure deadlines and productivity expectations are consistently met. Reduce recurring errors through stronger processes, training, and follow-up. Develop employees and strengthen their writing, editing, and professional judgment. Successfully guide the department through changing tools, processes, and priorities. Collaborate effectively with Content Operations Strategists and other departments. Improve efficiency without lowering NUVEW’s quality standards. Communicate concerns early and bring thoughtful recommendations to leadership. Produce strong individual writing and editing work when department needs require hands-on support. ADDITIONAL INFORMATION This is a full-time, in-office position located in Crown Point, Indiana. This is not a remote or hybrid opportunity. The responsibilities listed above represent the primary functions of the position but are not intended to be all-inclusive. Responsibilities may evolve based on client and business needs, so adaptability and a collaborative approach are important to success in this role. As part of our hiring process, applicants are required to complete a skills assessment relevant to the position they are applying for. The assessment is intended to evaluate experience, technical ability, attention to detail, and overall fit for the role. Completion of the assessment is required for consideration. Please note this assessment is unpaid and is used solely for evaluation purposes as part of the hiring process. Results will be considered along with interviews, experience, and other qualifications when making hiring decisions. A Team that Speaks Your Language and Understands Your Goals. Hamsa Mahendranathan / Whistleblower Partners NUVEW did a total overhaul of our firm website, and we couldn’t be happier with their work or the outcome. They could not have been more conscientious or patient with us, and had excellent customer service—above and beyond what I expected. They really felt like our partners. They were fully invested in building a beautiful website for us that met the niche needs of our... NUVEW is the best partner! They brought my vision to life and I couldn't be more pleased with how my website turned out. I highly recommend them. Over my career, I have worked with multiple web developers. Without question, the team at NUVEW has been the most knowledgeable, responsive, communicative, and pleasant team I have worked with. We are just thrilled with our site and the development process. Hannah, Abby, Sydney, and their colleagues made sure our vision was realized and our unique touches were incorporated. We are looking forward to a... Shereen Wingo / The Law Office Of Shereen Wingo Astounded at the level of service that NuVew has afforded our small firm. This company has gone above and beyond for us, they recognized what we wanted to build, and wanted to offer their expertise in making that come true! Our firm has had nothing but a positive experience with NUVEW! Everyone is wonderful to speak with and they made it so getting our new website setup was easy and hassle-free. I have nothing but positives to say, and their work speaks for itself. Ryan Lukis / VHR Roof Tile Manufacturing Company, LLC NUVEW is fantastic! Very responsive, and we are very happy with their work in building a new website for us. Thank you so much! Great team to work with. Made the whole process a breeze and our website looks great. Peter Lawrence / Lawrence & Jurkiewicz, LLC This is first consistently positive experience I have had with a website company. NUVEW has done everything they said they would and they work as a coordinated team to address all facets of the project. Highly recommended! Zaneta Matthews / Civil Family Resolutions Law Firm I am so happy that I was connected to Nuvew! I wanted an update to my previous website and Hannah, Sydney, Lisette and their entire team worked hard to create my vision. Their team is extremely responsive to questions and emails and had great ideas to make my website look great. I highly recommend Nuvew Web Solutions! Kevin Hoffkins / The Law Offices of Kevin L. Hoffkins They just created a very professional and sharp looking website for me. They did relatively quickly also. All of my interactions with various staff have been very professional and helpful. They all seem very knowledgeable. Love these folks -- going on 7 years of success with Nuvew. NUVEW is independently owned and operated and not a subsidiary or affiliated wholly or in part by any other entity. The information on this website is for informational purposes only; it is deemed accurate but not guaranteed. It does not constitute professional advice. Testimonials are not a guarantee, warranty, or prediction of what your experience with us will be. By providing contact information, users acknowledge and give explicit consent to be contacted via the methods of communication provided, including SMS. Message and data rates may apply. Message frequency may vary. Reply STOP to opt out. 1.Compared to previous provider. Cost varies by industry and market. 2 National average across platforms is 1.2%. Average audience growth for Instagram is 1.69% per month. Average audience growth for Facebook is 0.64% per week. Average audience growth for X/Twitter is 0.76% each month. Average audience growth for LinkedIn is 1.58% per month. Data is from May 2024. 3 Compared to previous provider. Average monthly website traffic varies widely by industry, website size, and market. For the legal industry, the monthly average for a small firm is approx. 1,000 visitors per month. NUVEW's average for legal clients in May 2024 was 2,150. 4.National average is 62% as of March 2024 5.Compared to previous provider #J-18808-Ljbffr NUVEW Web Solutions