Airport Dispatcher Lead

Overview

Responsible for the dispatching of Airport Public Safety and other Aviation Department Employees for routine and emergency calls for service. Actively monitors the automated access control, fire alarm, and Closed-Circuit Television (CCTV) System. Assists with the credentialing and badging of employees and tenants who work at the Airport. Integral partner in the safety and security of the Airport. Leads the Dispatch Team by overseeing the training of new hires and existing dispatchers, updating SOPs, and overseeing the Airports Loss and Found Program. Responsible for scheduling dispatchers, evaluates work performance and provides feedback to the Chief.

Responsibilities

· Responsible for directing the appropriate unit(s) to answer all emergency calls that originate at the Airport, or are transferred from the 911 system

· Monitors the 800 MHz radio and aircraft emergency ring down systems, records all the information generated by a call for service in a computer database for official documentation, and relays information to mutual aid agencies such as the Corpus Christi Police and Fire Departments

· Serves as the Airport' s Call Center operator for all phone calls received by the Airport when required

· Required to maintain State of Texas Certification as a Telecommunicator

· Safeguard' s private and personal information generated by law enforcement and Homeland Security Transportation Security Administration activities

· Leads the Dispatch Team and is responsible for job specific training of all dispatchers

· Performs all the functions of an Airport Dispatch with additional duties

· Required to assist the badging and credential section on a more frequent basis as needed

· As a Trusted Agent is required to issue airport, tenant, and contractor employee' s security badges, process paperwork, and print badges

· Required to handle security sensitive information as mandated in TSA regulation 49 CFR 1520 and 1542 and other duties as assigned

· Responsible for scheduling of dispatch employee hours and reviewing payroll for accuracy

· Under the direction of the Chief, is charged with conducting dispatcher initial and recurrent training

· Responds to access control alarms as well as security violations under the ASP

· Take appropriate actions including documentation of the incident for review by the Public Safety Chief and TSA

· May work different shifts to cover leave and for special projects

· Actively monitors the automated access control (AACS) and closed circuit (CCTV) systems to maintain restricted access into the secured areas of the airport as required in the Airport Security Program (ASP)

· Dispatches the appropriate Public Safety Unit(s) to trouble and door alarms

· Deletes and/or suspends access in AACS because of potential security breaches and when directed by the Airport Security Coordinator

· Required to actively monitor multiple screens including a video wall covering more than 100 cameras that are deployed throughout the interior and exterior of the Terminal, other buildings and the perimeter of the Airport

· Uses CCTV to provide responding officers with accurate information that is essential for life safety of victims and responding officers and to aid in the investigation of security breaches and unlawful activity

· Serves as agency Terminal Agency Coordinator (TAC) for Criminal Justice Information System

· Liaison to MetroCom 911

· Maintains database for radio call signs and issued radios

· May be asked to perform other duties as assigned

Position Type and Typical Hours of Work

• Non Exempt – Full-Time
• Flexibility to work evenings, weekends, and holidays is a schedule requirement
• In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Qualifications

· Associate's Degree (AA/AS); or 2 year technical certificate

· Two (2) years experience

Licenses and Certifications

· CPR Certification upon hire

· Basic Telecommunicator – Texas Commission on Law Enforcement upon hire

· AAAE Trusted Agent – within eighteen (18) months of hire

· Basic Instructor - Texas Commission on Law Enforcement – within eighteen (18) months of hire

Required

· A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire

Employment Testing

· Criminal Background Check: Yes

· Motor Vehicle Record Check: Yes

· Drug Screening: Yes

· Physical Exam: Yes

Basis of Rating

A recruitment consultant will evaluate all applications against the posted qualifications and may request additional information. The city may also conduct additional skill assessment tests, in addition to the panel interview.

Supplemental Information

• Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.

The City of Corpus is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.