AWS Optics Support Engineer

Responsibilities

• Drive security findings, research mitigations, and analyze vulnerability-related information to remediate root causes.
• Manage high-security events, communicate risks to AWS stakeholders, and escalate issues to drive mitigation.
• Assess security risks, create solutions to security issues, and improve related technology or processes.
• Produce progress reports, briefs, and white papers concerning security issues and AWS data center operations.
• Coordinate with Amazon security and service teams and bring stakeholders together to address findings and risks.
• Translate security mitigation plans into actionable items for technical teams, stakeholders, and leadership.
• Manage email, phone, chat, and trouble-ticket communications while providing technical customer support.
• Troubleshoot Windows and Linux operating systems, applications, and security issues.

Requirements

• At least 2 years of software development or technical support experience.
• Experience scripting in modern programming languages.
• Experience troubleshooting and debugging technical systems.
• Experience working nights, weekends, and extra hours as needed, including scheduled on-call coverage.
• Knowledge of web services, distributed systems, and web application development preferred.
• Experience troubleshooting and maintaining hardware and software RAID preferred.
• Experience with REST web services, XML, and JSON preferred.

Benefits

• The role requires 24/7/365 shift coverage, including days, nights, weekends, holidays, and overnight shifts.
• Amazon offers health, dental, vision, prescription, life, AD&D, employee assistance, mental health, medical advice, flexible spending, adoption and surrogacy reimbursement, 401(k) matching, paid time off, and parental leave.
• The team provides knowledge-sharing, training, and career-advancement resources.
• Flexible work hours and arrangements are part of Amazon's work-life balance culture.