Client Care Coordinator

Client Care Coordinator

At SYNERGY HomeCare, we are more than just a caregiving agency we are a family. We are committed to providing exceptional, compassionate care that enhances the well-being of our clients and their loved ones.

We are seeking dedicated and professional Client Care Professionals to join our team. This is a versatile, on-call role combining Home Health Aide (HHA) responsibilities with office-based support. The ideal candidate is an experienced HHA who is passionate about improving healthcare quality for patients and families.

If you are compassionate, adaptable, and eager to make a difference, we encourage you to become part of our SYNERGY HomeCare family.

Why Join SYNERGY HomeCare?

• Competitive Compensation Based on experience and qualifications
• Career Growth Opportunities Professional development & leadership roles
• Employee Recognition Program Celebrating outstanding performance
• Referral Bonus Program Get rewarded for bringing great talent to our team
• Ongoing Training & Professional Development Online Learning Management System
• Supportive Team Culture Be part of a mission-driven, compassionate workplace

Key Responsibilities:

As a Client Care Professional you will have a dual role, you will play a vital role in providing hands-on client care and assisting with office support. Your duties include:

Client Care Responsibilities:

• Assist clients with Activities of Daily Living (ADLs) grooming, bathing, dressing, mobility, toileting, and personal care.
• Provide companionship and emotional support initiate conversations to create a positive, uplifting environment.
• Support daily living tasks carrying and unpacking groceries, offering directions, and assisting with household needs.
• Observe and report any changes in a client's condition or need for additional care
• Respond quickly to emergency situations be on-call for urgent support or new client starts.
• Work collaboratively with community staff maintain positive relationships with caregivers and clients' families.
• Office & Administrative Support:
• Answer phone calls and assist with scheduling, coordination, and communication
• Scan, organize, and file client and caregiver documents (paper & digital)
• Relay messages between caregivers, clients, and external healthcare providers
• Help coordinate internal communications ensure seamless service delivery
• Travel between locations as needed support new case assignments and urgent needs
• Serve as a mentor to new HHAs and PCAs provide guidance, encouragement, and training
• Promote professional growth and caregiving excellence lead by example and uphold high care standards

Ideal Candidate Qualifications:

• Valid & Current New Jersey Home Health Aide (HHA) Certification (Required)
• Preferred: 2+ years of experience as an HHA (Not Required, But a Plus)
• Valid CPR or Basic Life Support (BLS) Certification
• Strong observational skills and attention to detail
• Excellent communication & interpersonal skills ability to build strong relationships with clients, families, and team members
• Self-starter who can work independently and take initiative
• Fluency in English (verbal & written) must understand and document care plans accurately
• Experience with dementia, Alzheimer's, Parkinson's, diabetes, and stroke care is a plus
• Basic math skills ability to calculate simple measurements and money transactions
• Valid driver's license & reliable transportation must be prepared to travel for client care and office support

Job Type : Full-Time