SOC/Patrol Security Officer

SOC / Patrol Officer

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful 'Hybrid Security' solutions for Prospects.

Duties and Responsibilities (Include But Are Not Limited To)

• Maintain a safe and secure environment for employees, contractors, and visitors within a data center / SOC environment.
• Monitor CCTV systems, alarms, and access control systems to identify and respond to security events in real time.
• Control and verify access to the facility by ensuring all personnel and visitors follow proper badging and entry procedures.
• Create and issue badges for approved personnel, ensuring all access credentials are accurate and compliant with site protocols.
• Conduct both virtual and physical patrols, ensuring all critical areas are secure and operating within expected parameters.
• Respond promptly to alarms, incidents, and security concerns, escalating issues to appropriate internal teams or emergency services as needed.
• Observe and report potential safety hazards, policy violations, or suspicious activity, and assist in corrective actions when appropriate.
• Understand and comply with company policies, state regulations, and site-specific post orders and SOC protocols.
• Complete detailed incident reports, Daily Activity Reports (DARs), and logs accurately and in a timely manner.
• Communicate effectively with site leadership, client representatives, and team members during shift operations.
• Maintain a professional appearance and provide excellent customer service in a high-visibility, client-facing environment.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or GED required.
• Valid Texas Level II (Unarmed) Security License required.
• Prior SOC, data center, or security operations experience preferred.
• Experience with CCTV, access control systems, and incident reporting systems preferred.
• Experience with Genetec or similar security platforms is a plus.
• Strong written and verbal communication skills in English.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Professional demeanor with strong interpersonal and conflict-resolution skills.
• Must successfully pass background screening and drug testing.

Certification Requirements

• Unarmed Security License

Education Requirements

• High School Diploma

Additional Information / Benefits

• 401K/403b Plan
• Dental Insurance
• Vision Insurance
• Medical Insurance

This position reports to San Antonio General Manager.

The following screenings are required:

• Employment Verification
• Criminal Background Check
• Drug Screen

The following shifts are available:

• Day shift
• Night shift
• Third shift
• Weekend shift