Quality Supervisor - 2nd Shift

Leadership & People Management

Partner with Talent Acquisition to define hiring criteria and recruit high-quality QC, Packout, and OBA personnel. Conduct interviews and make hiring decisions aligned with business needs. Monitor turnover trends and implement strategies to improve retention and engagement. Continuously assess individual and team strengths and development needs. Develop, implement, and validate training programs for QC, Packout, and OBA functions. Foster a culture of accountability, growth, and continuous learning. Establish clear, measurable goals aligned with operational metrics, quality targets, and business objectives. Provide regular coaching based on feedback from cross-functional teams (Line Managers, Quality Engineers, Workcell Managers). Conduct timely and professional performance evaluations. Recognize and reward performance fairly and consistently. Drive continuous improvement in team performance and operational results. Maintain team focus and coordination during high-pressure or crisis situations. Promote open communication and collaboration within the department. Clearly communicate expectations, updates, and priorities using appropriate business communication methods. Encourage employee feedback and engagement. Adapt communication style to effectively interact with diverse team members.

Technical & Operational Responsibilities

Develop and manage shift schedules to optimize labor utilization while supporting employee well-being. Ensure all QC, Packout, and OBA activities comply with industry standards, customer requirements, and internal procedures. Provide targeted training to OBA Auditors to represent the external customer perspective effectively. QC Inspectors to minimize defects and customer escapes. Maintain the ability to backfill operational roles (Packout Operator, QC Inspector, OBA Auditor) as needed. Analyze quality performance using metrics such as DPM (Defects Per Million) and other reports; identify gaps and implement corrective actions. Monitor process health through routine audits in collaboration with OBA personnel. Lead or support 5S and process audits to ensure workplace organization and efficiency. Oversee departmental output, staffing alignment, and performance metrics. Provide technical support and guidance to resolve inspection and quality-related issues. Promote a positive work environment and high level of employee engagement.

Compliance & Safety

Ensure adherence to all company safety, health, and environmental policies. Maintain compliance with company procedures, quality standards, and security policies. Model safe work practices and enforce compliance across the team.

Supervisory Responsibilities

Directly manage employees including hiring, performance management, discipline, and termination decisions. Lead team structure, workforce planning, and day-to-day operations.

Qualifications

Education & Experience Bachelor's degree preferred OR 23 years of relevant experience in manufacturing, quality, or operations leadership

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Accessibility Accommodation

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