Technical Services Delivery Lead, YouTube Global Vendor Operations

Technical Services Delivery Lead, YouTube Global Vendor Operations Qualifications Bachelor's degree in HR, Business or related field, or equivalent practical experience. 13 years of experience in a customer or client-facing role supporting strategy and planning. 13 years of experience managing domestic and international projects. 10 years of experience managing operations and leading cross-regional teams. 6 years of experience in people management. Preferred qualifications Master’s degree or equivalent practical experience. Experience in vendor operations management or overseeing vendor operations programs. Ability to effectively operate in a fast-paced, constantly evolving, team environment. Ability to influence and communicate cross-functionally with all levels of management within Google. About the job In this role you will be responsible for end-to-end YouTube vendor operations, working on YouTube Tech Verticals (Tools and Infrastructure, Data and Insights, Partner Engineering) to enable support for users and creators across channels. You will have detailed knowledge of the constantly evolving product suite to ensure that user feedback flows to stakeholders and fuels innovation. In this highly cross-functional role you will represent users and problem-solve with internal teams, process suggestions, bugs, abuse and other product information to continuously improve the user experience. You will manage critical workflows operated by vendors within the region, and have end-to-end accountability of vendor performance, overseeing staffing, SLA adherence, quality performance and other metrics. You will establish operations at one or more sites and partner with stakeholders, cross-functional teams and suppliers to ensure success. The role includes overall management responsibility for provisioning and enabling vendors to operate as outlined in the Statement of Work, and management of global operational strategy and support model, including workforce decisions, agreements, vendor selection and continuous improvement of business processes. Coach and guide a team of high-performing vendor managers while fostering team wellness and high-performance dynamics and excellence. Be accountable for flawless operations by managing overall vendor performance in the region, driving vendor selection, consultation, and overall vendor operations strategies. Develop and maintain the overall regional workflow strategy, identify and mitigate risk from a delivery standpoint and ensure operational compliance with policies and procedures. Influence cross-functional directors and actively participate in discussions and decisions involving the Vice President+ leadership. Partner with cross-functional teams locally and globally to drive continuous vertical and horizontal improvements at scale. Compensation and Benefits US: $211000 - $294000 (USD) + 25% bonus target + equity + benefits. Learn more about benefits at Google. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire. Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right. #J-18808-Ljbffr Google Inc.