Store Manager

Job Overview Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in‑store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. This position has been designated as a safety‑sensitive position. Duties & Responsibilities Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes and laws. Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems. Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associate observations and Area Director feedback. Train and coach service selling associates on the “Customer Care Process,” Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly to have talent readily available for increased staffing and customer needs. Partner as appropriate to interview, hire, demote, and promote external and internal candidates. Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the day‑to‑day operations of the back shop, ensuring that the service staff complete CVIs and proper service repairs. Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies related to cash, credit, check, refund and return procedures. Follow all policies related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re‑sale parts (OP) procurement and vendor payment practices. Partner with the Fleet business team to maintain and build fleet service customer relationships. Advise associates, technicians, and customers on tires, parts and service programs. Effectively communicate with all store associates, managers, and customers. Key holder and responsible for basic and detailed opening and closing responsibilities. Other duties as assigned. Knowledge, Skills, and Abilities High school diploma or equivalent required. One year of experience in an automotive service environment. Completion of a two‑year college, technical program, or one to three years of service industry experience and a minimum of one year supervisory experience. Valid driver’s license. Basic knowledge of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts. Acted as a work lead or supervisor previously. Ability to exercise judgment and work independently. Ability to handle difficult customer situations. Comfortable utilizing up‑sell techniques. Strong cash handling skills, including the use of POS systems. Demonstrated consistency, accuracy and follow‑through. Ability to work days, nights, holidays and weekends. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance. Frequent standing and walking for long periods of time. Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. Climb up and down ladders to retrieve and stock merchandise. Communicate effectively in person, by telephone, or by using telecommunications equipment. Enter and locate information on computer. Present information to small and large groups. Visually verify information, often in small print. Safely operate a motor vehicle. Ability to work under tight time constraints, handle sensitive data and multi‑task so that deadlines can be met. Highly organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast‑paced, deadline‑driven environment. Benefits Medical, dental, and vision benefits. Life insurance. Short‑term disability. 401(k) with company match. PTO and holiday pay. On‑demand pay partner (DailyPay). Reduced benefits available for part‑time team members. Compensation $64,300 to $95,000 per year based on experience. Commission and bonus potential. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The Company will make all employment decisions regarding employees and applicants for employment without discrimination or harassment based on race, color, religion, gender, national origin, sexual orientation, age, disability, pregnancy, marital status, veteran status, alienage or citizenship status, creed, genetic predisposition or carrier status, status as a victim of domestic violence, or any other category protected by federal, state, or local law. #J-18808-Ljbffr RadNet, Inc.