Junior IT Specialist

Junior IT Specialist

We are seeking a motivated and detail-oriented Junior IT Specialist to join our team. This position will primarily involve supporting hotel systems, providing technical assistance at the Margaritaville Resort, Lake Conroe, and managing user accounts.

Essential Functions and Duties:

• Provide desktop support to hotel staff and corporate office employees, troubleshooting hardware, and software.
• Maintain corporate applications and hotel systems.
• Perform routine system checks and updates to ensure system integrity at hotel and corporate locations.
• Assist with managing accounts in Azure, performing password resets, and maintaining user access rights.
• Collaborate with the IT team to implement upgrades and new solutions across both environments.
• Travel to various hotel and corporate sites to provide on-site technical assistance and maintenance.
• Document issues and resolutions accurately in the ticketing system.
• Maintain a high level of customer service and professionalism in all interactions.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• High school diploma or equivalent; an associate degree or technical certification in IT.
• 1+ Year of experience working within the hospitality, restaurant, retail or any other multi-site industry is a plus.
• Experience in technical support or a similar IT role.
• Familiarity with corporate IT environments, and Active Directory / Azure account management is highly desirable.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Willingness and ability to travel if needed.

Work Environment:

• Primarily an indoor office environment with moderate noise levels typical of a hotel setting.
• Requires frequent walking to various areas in the hotel, as well as sitting.
• Must be able to lift and carry objects up to 10-50 lbs.
• Flexible schedule, including availability for evenings, weekends, and holidays as needed.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.