Customer Engagement & Sales Support Associate

Customer Engagement & Sales Support Associate

The Customer Engagement & Sales Support Associate provides exceptional service and support to customers and Flooring Consultants, by handling inquiries, resolving issues, and assisting with sales-related tasks in a fast-paced Customer Engagement Center. We are continuing to grow and are looking for talented individuals to join our customer service team in the following states: AL, GA, IN, KS, KY, LA, MS, NH, OK, OH, PA, SC, TN, TX, UT, WI, and WV.

We offer:

• Health benefits.
• Paid time off and holiday pay.
• Wellness program.
• Professional development & career advancement opportunities.
• Lots of perks.

Compensation Information: $11/hour plus bonus

Responsibilities:

• Receive inbound calls from internal and external customers.
• Provide accurate product, service or process/policy information to customers.
• Assist customers with customer service / billing issues, to include making outbound calls, taking payments, notating accounts in CRM and problem solving.
• Receive and address customer concerns and escalate complex issues when necessary.
• Collaborate with market employees to ensure smooth customer experience.
• Follow scripts and guidelines to ensure consistent quality of service, meeting or exceeding performance metrics.
• Remote position, up to 10% in office attendance required for training, meetings and business needs.
• Participate in ongoing training and coaching sessions to improve service skills.
• All other duties assigned or as required.

Qualifications:

• High School Diploma or equivalent is required.
• 1 year of retail or Customer Engagement Center/Call Center experience is preferred.
• Basic proficiency in MS Office Suite and CRM tools.
• Personable and professional phone demeanor.
• Excellent verbal and written communication skills.
• Detail-oriented.
• Strong problem-solving and organizational skills.
• Ability to multi-task and flip through multiple screens.

Why Empire Today?

We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.

We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team.