Customer Engagement Manager

Customer Engagement ManagerSince 1984, iCEV has been a leader in Career & Technical Education, offering innovative curriculum and industry-recognized certifications that equip learners with real-world skills. Our comprehensive online platform supports educators and students across diverse fields. Join our team and make an impact, helping us to empower the next generation with the knowledge and skills they need to succeed.The Customer Engagement Manager will be responsible for onboarding new customers, nurturing and retaining existing customers, and supporting professional development and training for teachers.Duties & Responsibilities:Onboards new customers, building customer success plans, ensuring customers are rostered and trained on the platform.Conducts back to school meeting and mid-year review meeting.Provides high level of nurturing to support the Territory Manager in renewal and expansion of the customer.Holds regular cadence of meetings with Territory Managers to discuss progress on accounts.Ongoing support in delivering professional development and training for teachers.Performs other related duties as assigned.Required Skills & Abilities:Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Strong analytical and problem-solving skills.Thorough understanding of product, industry, and/or services provided to clients.Proficient with Microsoft Office Suite or related software.Education & Experience:Bachelor's degree in related field preferred.3+ years of closing experience preferred.Experience in K-12 education/administration is beneficial.Physical Requirements:Prolonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.An Equal Opportunity Employer:We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.Preferred Certifications: While not required, we highly encourage applicants who hold any of the following industry-recognized certifications offered on our platform to apply. These certifications reflect valuable skills and knowledge aligned with the work we do:AMSA Culinary Meat Selection & Cookery CertificationAMSA Food Safety & Science CertificationAMSA Meat Evaluation CertificationBASF Plant Science CertificationBenz School of Floral Design Principles of Floral Design CertificationCenter for Financial Responsibility Personal Financial Literacy CertificationDucks Unlimited Ecology Conservation & Management CertificationEETC Principles of Small Engine Technology CertificationElanco Fundamentals of Animal Science CertificationElanco Veterinary Medical Application CertificationExpress Employment Professionals Business Office Technology CertificationExpress Employment Professionals Career Preparedness CertificationHBAA Residential Construction Skills CertificationNCLCA Principles of Livestock Selection & Evaluation CertificationNHJTCA Equine Management & Evaluation CertificationNRCS Fundamentals of Conservation & Sustainability in Agriculture CertificationSkilled to Build Michigan Foundation Residential Construction Skills CertificationSouthwest Airlines Professional Communications CertificationSFMA Turfgrass Science Certification