Floor Manager

Floor Manager

We are looking for an enthusiastic and experienced Floor Manager to join our team at Great American Steakhouse, a premier steakhouse known for its quality cuts, welcoming atmosphere, and top-tier service. As Floor Manager, you will play a key role in ensuring smooth daily operations on the dining floor, leading service staff, and creating a consistently exceptional guest experience.

Guest Service & Experience

• Ensure every guest is greeted warmly and receives attentive, personalized service throughout their visit.
• Address guest feedback and complaints promptly with professionalism and poise.
• Oversee the quality and presentation of food and beverages delivered to guests.

Team Leadership & Supervision

• Lead and motivate front-of-house (FOH) team including servers, hosts, bussers, and bartenders.
• Train, mentor, and provide ongoing support to new and existing staff.
• Ensure staff follows service protocols, grooming standards, and safety procedures.

Operational Excellence

• Manage shift operations including table turns, seating flow, and floor coverage.
• Maintain a clean, organized, and guest-ready dining area at all times.
• Collaborate with kitchen and bar teams to ensure coordinated, efficient service.

Administrative & Management Support

• Assist in creating and managing staff schedules and daily floor plans.
• Monitor inventory of service items and notify management of supply needs.
• Generate shift reports and contribute to weekly management meetings.

Supplemental Pay

• Bonus pay

Benefits

• Paid training
• Employee discount
• Paid time off