Family Intake Coordinator

Family Intake Coordinator

Dunwoody, GA

Be the reassuring voice families need during difficult moments, helping them take the first step toward compassionate, personalized home care for their loved ones.

Why You'll Love Working with Us

• Meaningful Impact: Help families navigate important care decisions and find compassionate support for their loved ones.
• Personal Connections: Spend your days connecting with people, offering reassurance, and making a difference through every conversation.
• Supportive Team: Work alongside caring, dedicated professionals who value teamwork, kindness, and helping others succeed.
• Growth Opportunities : Join a growing company with opportunities for advancement, company-paid continuing education, and cross-training.

About Us

At 4 Seasons Home Care, we provide compassionate, personalized in-home care that helps seniors maintain their independence while giving families peace of mind. Our mission is to redefine how families care for their loved ones through quality care, meaningful relationships, and a commitment to excellence. We're a growing, innovative team that values kindness, teamwork, and making a lasting difference in the lives of those we serve.

What You'll Do as a Family Intake Coordinator

• Answer incoming calls for our Atlanta and Charlotte offices, providing a warm, reassuring first point of contact for families exploring home care services.
• Qualify prospective clients by assessing their care needs, location, and payment options, including private pay and long-term care insurance, to determine whether our services are the right fit.
• Prioritize families with long-term care insurance and connect qualified prospects promptly with the appropriate care advisor.
• Coordinate seamless handoffs to care advisors, sharing essential information so families don't have to repeat their stories.
• Guide families we cannot serve toward alternative resources with kindness and professionalism.
• Document call outcomes, qualification details, and reasons for disqualification accurately in our systems.
• Follow up with prospective families by phone, text, or email to answer questions, maintain connections, and ensure no potential client falls through the cracks.
• Direct caregiver applicants, referral partners, and existing clients to the appropriate team members while assisting with other office responsibilities as needed.

Our Ideal Family Intake Coordinator

• Experienced Communicator: At least 1 year of experience in a phone-heavy role, such as medical or dental front office, patient intake, patient financial services, call centers, or inside sales. Genuinely enjoys talking with people and building relationships over the phone.
• Compassionate & Confident : Builds trust with families, handles emotional conversations with patience, and comfortably discusses sensitive care needs, insurance, and payment options.
• Sales-Minded & Organized : Comfortable qualifying prospective clients, identifying genuine interest, maintaining accurate records, and consistently following up.
• Tech-Savvy & Adaptable: Learns new technology quickly and is comfortable using CRM or scheduling software; HubSpot experience and familiarity with long-term care insurance are a plus.
• Values-Driven Team Player: Embraces kindness, accountability, teamwork, and a shared commitment to making a meaningful difference in the lives of others.

What We Offer Our Family Intake Coordinator

• Annual Salary: $55,000-$60,000
• Full-time hours, Monday-Friday, 9 AM-5 PM, in-office
• Health Insurance
• Dental Insurance
• Vision Insurance
• Unlimited PTO
• Paid Holidays
• Company-Paid Continuing Education
• Bonus Opportunities
• Internal Promotion Opportunities
• Company-Provided Laptop

To Apply

If you're an experienced Family Intake Coordinator, Patient Intake Specialist, Healthcare Intake Coordinator, or Inside Sales Representative who enjoys connecting with people and helping families navigate important care decisions, we'd love to hear from you. Join 4 Seasons Home Care in Dunwoody, GA, and put your communication skills and compassion to work making a meaningful difference in the lives of seniors and their families.

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REQUIREMENTS

• At least 1 year of experience in a phone-heavy role, such as medical or dental front office, patient intake, patient financial services, call centers, or inside sales
• Customer service experience
• CRM systems experience