Credit and Collections Specialist

About Us

Johnstone Supply was most recently recognized by the Albuquerque Journal as a top workplace in the last 3 years. Founded in 1979 as a single location, the Johnstone Supply - Albuquerque Group has grown to 8 branches in the state of New Mexico, Colorado, & Arizona. With a proven track record of innovation and growth, Johnstone Supply is a leading HVAC/R wholesale distributor of residential and commercial equipment, parts, and supplies. We are proud to be a New Mexico small business with large corporate resources; offering best-in-class benefits, competitive pay, and a fun, fast-paced work environment. Johnstone Supply strives to provide solutions that enable success. We pride ourselves on 4 core values - Driven, Creative, Accountable, and Servant.

Position Purpose

This position will be responsible for the entire credit granting, monitoring, and collections process. This includes the consistent application of credit policy, periodic credit reviews of existing customers, and accessing the creditworthiness of potential customers.

Essential Job Results :

• Assess and research existing and new customers' creditworthiness.
• Negotiate terms and conditions with existing and new customers.
• Responsible for ensuring the timely collection of all accounts receivable.
• Quickly make credit decisions when customers are waiting in the store.
• Manage relations with collection agencies, credit reporting agencies, credit insurance agencies.
• Regularly, but at least monthly, reviews the aging report to identify accounts at risk for delayed or non-payment.
• Monitoring customer accounts for other irregularities.
• Monitor all the payments and bad debts.
• Communicate with customers to encourage payment. Documents conversation and follows up.
• Identifies delinquent accounts, prepares backup, and sends them to collection agency and/or attorney.
• Create credit reports and present to management.
• Review and update the company's credit policies.
• Predict risks by creating and monitoring credit scoring models.
• Assists manager to identify and implement process improvements.
• Assists with gathering support for all audits, including pulling documentation.
• Maintains files by packing out as needed according to document retention guidelines.
• Carries out any other functions assigned by the manager.

Pay Range: $55,000-$62,500

We have a robust benefits package including:

• We offer a variety of options for medical coverage so you can pick the plan that works best for you!
• 401k- after 1 year of employment, we offer a 3% non-elective contribution with immediate vesting.
• 3 weeks paid PTO within the first year of employment!
• Paid holidays
• Life insurance/AD&D Insurance

Education & Certifications:

• Bachelor's degree in Accounting, Finance, Business Administration, or equivalent preferred

Experience:

• Minimum two-four years of experience in accounts receivable or a similar finance-related role
• Experience with accounts receivable software and ERP systems (e.g., SAP, Oracle, QuickBooks, Epicor Solar Eclipse)
• Proven track record of handling a high volume of collection calls