Patient Intake Supervisor

*Job Summary* We are seeking a hands-on Patient Intake Supervisor to lead a small, high-impact team of ~4 Patient Intake Coordinators responsible for new patient scheduling and onboarding.
This role is ideal for a leader who thrives in a player-coach environment-someone who can both guide their team and stay close to day-to-day operations. You will play a critical role in ensuring a seamless patient experience while driving performance, accountability, and process improvements.
*Key Responsibilities* Team Leadership (Small Team Oversight)
* Directly manage and support a team of ~4 Patient Intake Coordinators
* Act as a player-coach, providing real-time guidance and stepping in when needed
* Monitor individual performance, coach to metrics, and drive accountability
* Foster strong collaboration, communication, and team culture
Operational Execution
* Stay closely involved in daily workflow, including:
* Case management in Salesforce
* Monitoring patient intake queues and ticket volume
* Ensuring timely follow-up and resolution of cases

* Identify gaps and implement immediate, practical process improvements
Patient Coordination Oversight
* Ensure team effectively:
* Processes incoming patient referrals from hospitals and clinics
* Conducts outbound outreach to schedule dialysis care
* Handles inbound follow-up calls from patients
* Documents, tracks, and closes cases accurately

Performance Management
* Track and coach to KPIs including call volume, case resolution, and follow-ups
* Manage a high-touch workflow environment:
* ~20 inbound calls/day per rep
* Outbound volume varies (20-80 calls/day depending on caseload)

* Provide direct, actionable feedback to improve performance quickly
*Required Qualifications*
* 5+ years of *customer service leadership experience* (manager or supervisor)
* Experience leading *small teams in fast-paced environments* preferred

* Experience in healthcare (hospital, clinic, insurance, or medical office)
* Strong communication, organization, and follow-up skills
* Ability to balance leadership responsibilities with hands-on involvement
* Experience with CRM systems, data entry, and Microsoft Office tools
* High school diploma or GED required
*Work Environment*
* Hybrid (in-office + remote)
* Equipment provided (laptop + monitor)
*Schedule*
* Full-time: 8:00 AM - 5:00 PM Monday - Friday
*Employment Type*
* Contract-to-hire
*Why Join Us* This is a high-impact leadership role where you'll directly influence both team success and patient experience. You'll have the opportunity to rebuild and elevate a small team, making immediate, visible improvements in performance and patient care.
*Job Type & Location*This is a Contract to Hire position based out of Honolulu, HI.
*Pay and Benefits*The pay range for this position is $30.00 - $38.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Honolulu,HI.
*Application Deadline*This position is anticipated to close on Jun 12, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.