Shop Manager

Shop Manager - Vehicle Upfitting Lead, Organize, and Drive Success in Our Installation Facility Position: Shop Manager Are you a hands-on leader passionate about operational excellence? Join our team as a Shop Manager and take charge of all aspects of shop performance, production quality, and customer satisfaction. This is a dynamic opportunity for candidates with experience in shop management, automotive upfitting, or related technical fields who are ready to make a measurable impact every day. Position Overview As the Shop Manager, you'll oversee the daily operations of our installation facility, ensuring consistent production output, high-quality workmanship, and outstanding customer communication. You will be 100% accountable for shop production numbers, workflow efficiency, and quality control. This position requires strong leadership, proactive problem-solving, and the ability to foster a high-performing, customer-focused environment. Key Responsibilities Operational Leadership: * Maintain full responsibility for daily shop output, production quality, and meeting weekly vehicle delivery targets. * Oversee all shop operations, ensuring workflows are efficient and organized. * Delegate projects effectively to technicians and leads, ensuring clear expectations and accountability. * Track production progress daily and escalate delays or risks immediately. * Ensure accurate inventory tracking, proper usage, and timely replenishment to avoid production delays. Training & Staff Development: Train technicians, leads, and new hires on company standards, procedures, and quality expectations. Provide ongoing coaching, performance feedback, and corrective action when necessary. Support cross-training initiatives to build a flexible and capable workforce. Customer & Issue Resolution: Serve as the primary point of contact for customer concerns related to shop performance or vehicle issues. Ensure all customer emails and inquiries are responded to the same day. Resolve shop-related issues quickly to prevent delays and customer dissatisfaction. Production Planning & Workforce Allocation: Forecast production needs based on current workload and upcoming projects. Conduct weekly production meetings with the Regional Operations Manager and Sales Manager. Move technicians between projects to support deadlines and balance workloads. Coordinate with management to plan for future production demands. Oversee scheduling to ensure proper coverage and balanced workloads. Inventory Management: Oversee receiving, organizing, and allocating all inventory for shop projects. Ensure accurate tracking, proper storage, and timely replenishment of all parts and materials. Prevent shortages, delays, and misallocation through proactive oversight. Quality Control: Conduct inspections throughout production to ensure work meets company and client standards. Implement corrective actions immediately when quality issues are identified. Maintain a clean, safe, and compliant work environment. Work Hours & Availability: Work beyond regular business hours when required to meet deadlines or resolve urgent issues. Maintain availability for escalations, customer needs, and operational challenges. Qualifications * At least five (5) years of previous public safety vehicle equipment installation, purchasing, and sales experience. * Proven experience in shop management, automotive upfitting, or a related technical field. * Strong leadership, communication, and organizational skills. * Ability to manage multiple priorities in a fast-paced environment. * Proficiency in workflow planning, inventory management, and quality control processes. * Customer-focused mindset with strong problem-solving abilities. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Global Public Safety is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, national origin, age, protected veteran status, disability status, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, or any other protected factor by country, regional or local law. How to Apply If you are ready to take on a leadership role and drive success in a fast-paced shop environment, we want to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience and why you'd be a great fit for our team. Join us and become the driving force behind our shop's operational excellence! Please see job description.