Technician III

What you will do: The Technician III is an exciting and dynamic position that will appeal to a creative, resourceful, high‑energy, and organized person who thrives in service‑oriented and customer‑facing situations. The Technician III is a vital member of the Easy Ice service team, responsible for ensuring the optimal performance and reliability of ice machines through proficient cleaning, maintenance, troubleshooting, and installation. The ideal Technician III is results‑oriented, driven by a passion for delivering exceptional customer service, and possesses a strong work ethic that inspires collaboration and excellence among colleagues. The Technician III will focus on maximizing equipment lifespan, minimizing service calls and emergency ice purchases, and ultimately enhancing customer satisfaction and loyalty. Key responsibilities include providing outstanding service and support during on‑site visits, forging positive relationships with customers, managing installation and repair tasks, accurately diagnosing and resolving technical issues, training and support of less experienced technicians, and completing detailed service reports to improve future service quality. The Technician III will also maintain proper truck stock and supplies during field operations, maintain company vehicles in accordance with established policies, and uphold the Easy Ice brand image with professionalism and positive engagement. The successful candidate will embody a flexible, self‑motivated approach to work, thrive in a fast‑paced environment, and be dedicated to fostering a strong team dynamic while contributing to overall business growth and success. A successful Technician III will drive the following outcomes: Deliver exceptional service that fosters positive relationships with customers, ensuring they are consistently satisfied with both the quality of service and the performance of their ice machines Perform thorough repair, maintenance, cleaning, and troubleshooting of ice machines to improve their performance and longevity, thereby reducing the frequency of service calls and emergency ice purchases Accurately diagnose and resolve technical issues on the first visit, minimizing downtime for customers and enhancing their overall experience Achieve or exceed performance metrics related to service response times, resolution rates, and customer feedback, demonstrating accountability and commitment to excellence Demonstrate flexibility in work schedules and adapt to changing operational demands while actively seeking opportunities for personal and professional growth within the field What we offer: Competitive pay Company Vehicle & Cell Phone Excellent Medical/Dental/Vision/Group Life 401k Company Match PTO and Holiday Pay Fitness Membership Reimbursement Hands on experience that promotes a growth‑oriented culture Personal growth opportunities which encourages employees to “think outside the box” Challenging and meaningful work that fosters learning and development Fun fast‑paced company culture and work environment Collaborative team environment to support and mentor each other Check us Out: Easy Ice What we are looking for: Education: High school diploma or general education degree (GED). Vocational/Technical Training preferred. Experience: 5+ years experience in the diagnosis and repair of commercial equipment (prior experience with refrigeration, electrical, HVAC, ice machines, or related equipment) EPA 2 Certification Ability to demonstrate and train hot work Ability to train torch solder management, safety standards, and procedures Ability to demonstrate and train refrigeration diagnostics Ability to demonstrate and train electrical diagnosticsAbility to demonstrate, install, and train operations on all ice machine brands Adept and ability to train and mentor less experienced technicians Demonstrate a high level of customer service and de‑escalation skills High level of ability to work and problem solve independently Working knowledge of mobile tools and applications Experience in and the ability to demonstrate volt meter operations Ability to work a full‑time schedule which includes a rotating on‑call schedule Strong communication skills to effectively interact with customers and team members Problem solving abilities and a proactive approach to addressing repair and maintenance issues Ability to manage time effectively and prioritize tasks to ensure service calls are completed in a timely manner Skills in maintaining organized records and documentation of service activities Demonstratedtrackrecordofdeliveringhighestlevelofcustomersatisfaction Certificates, Licenses and Registrations: EPA 2 or Universal Certification Additional Required Attributes: High‑energy individual with a positive attitude and strong commitment to customer satisfaction Willingness to learn and adapt to new technologies and service protocols in the field of ice machine repair and maintenance Strong work ethic and dedication to new technologies and service protocols in the field of ice machine repair and maintenance Work Environment and Physical Demands: Theemployeeisoftenrequiredtostand;walk;sit;useladders;usehandstomanipulate,handle, or feel surfaces, parts and tools; reach with hands and arms and stoop, kneel, crouch, or crawl Occasionallyliftand/ormoveupto75pounds Standsforextendedperiodsoftime(6+hoursperday) Whilethenoiselevelintheworkenvironmentisusuallysomewhatquiet,theworkermaybe subject to elevated noise levels Driveavehicleforupto60percentofthehoursworked Abilitytoworkflexibleshiftsandadapttochangingworkschedules Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws. #J-18808-Ljbffr