Classroom Technology Support Specialist (Technology Support Specialist II)

Job no: 562148 Work type: Staff Location: Sonoma Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location) Application Process Please review the position description listed above for full scope of responsibilities and qualifications. Job Summary Under general supervision of the Director of the Center for Teaching and Educational Technology (CTET), with additional lead work direction from the CTET Lead Classroom Technology Coordinator, the Classroom Technology Support Specialist (CTSS) provides advanced technical support and consultation to the university community, ensuring seamless access to systems, data, and applications. The incumbent works collaboratively with CTET’s academic technology support team, the Division of Academic Affairs, academic departments and faculty, and other campus partners such as Information Technology to oversee and actively maintain Sonoma State University (SSU) classroom technologies. The incumbent provides direct support for all classroom technology in campus general assignment classrooms, including both basic (Tier I) and advanced (Tier II) technical support, and collaborates with colleagues and external vendors as necessary to facilitate support. The incumbent provides basic (Tier I) support for all academic technology at CTET's help desk. Under the direction of CTET leadership, the incumbent consults with other campus units on special projects related to audio-visual needs. The incumbent supports the effective use of educational technology tools by leading workshops and trainings for faculty on both technical and pedagogical topics. SSU classroom technologies include but are not limited to: Audio-visual control systems, IPLink hardware, Extron Technology devices, Windows and Apple OS desktop and laptop computers, data projectors and other projection equipment, video presentation systems, cables and adapters, audio-visual recording systems (including lecture capture systems), video playback systems, sound reinforcement and amplification systems, and video conferencing platforms (e.g., Zoom). SSU academic technologies include but are not limited to: Canvas, Zoom, Panopto, and ChatGPT. Key Qualifications The incumbent is required to possess a working knowledge of classroom technology management and support, including functions of equipment, tools and software necessary to access and configure equipment. This foundation would normally be obtained through a bachelor's degree in computer science, educational technology, communications, or a related field, or similar certified coursework in applicable fields of study. The incumbent must have acquired the requisite skills and knowledge to be able to demonstrate competence in independently applying technical judgment standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions. Three years or the equivalent of working experience with classroom technology systems is highly preferred. High proficiency with standard office productivity software such as Microsoft Office and Google Suite, and thorough knowledge of Mac OS X and Windows operating systems and hardware, with the ability to troubleshoot malfunctions, is required. Salary and Benefits This is a full time, exempt position, which will lead toward permanent status following the successful completion of a probationary period. Step placement will be determined based on relevant qualifications and professional experience and be in the range of $5,787 to $6,517 per month (step 1 - step 7). The CSU Classification Step Range for this position is $4,626 - $6,739 per month (step 1 - step 20). This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year. Sonoma State University is also a Public Service Loan Forgiveness Program (PSLF) Employer. A comprehensive benefits summary for this position is available online. For eligible employees, CSUEU collective bargaining agreement Article 17.10 will be honored. Supplemental Information About Sonoma State University: Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community. Equal Opportunity & Mandated Reporting: The University is an Aff… Employment Eligibility & Conditions: CSU Out of State Policy - Sonoma State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position. Education Code 89521 - Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct. Sonoma State University is not a sponsoring agency for staff positions (i.e. H-1B visas). Positions are posted for a minimum of 14 calendar days. Application Process & Accommodations: For questions related to the application process, please reach out to View email address on click.appcast.io . The ADA Coordinator is also available ( View email address on click.appcast.io ) to assist individuals with disabilities in need of accommodation during the hiring process. Annual Reports & Safety Information: Sonoma State University's Annual Security Report ( includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain #J-18808-Ljbffr The California State University