Systems Administrator

Systems AdministratorDesign, implement, maintain, and support IT infrastructure for internal and external customer environments, including Windows and Linux servers, virtualization, application hosting, endpoint management, and backup and recovery systems. Proactively resolve technical issues, develop effective solutions, and collaborate with staff to maintain reliable, secure, and modern technology services.To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education/CertificationAssociate degree or equivalent experienceRelevant industry certifications in Microsoft, virtualization, Linux, cloud or related infrastructure technologies preferredSpecial Knowledge/SkillsStrong knowledge of systems administration and infrastructure technologies in complex, mixed-platform environmentsExperience administering Microsoft Windows Server environments and supporting technologies such as DNS, DHCP, IIS, PowerShell, certificates, and public key infrastructure (PKI)Experience with or working knowledge of Linux server administrationExperience with Microsoft cloud identity and management technologies such as Microsoft Entra ID and Microsoft IntuneWorking knowledge of virtualization technologies and concepts; experience with VMware or similar enterprise virtualization platforms preferredFamiliarity with enterprise backup, recovery, and disaster recovery technologies and practicesFamiliarity with web and application hosting technologies, including IIS, Apache, and related infrastructureExperience with scripting or automation and demonstrated ability to use scripting to improve administrative processes and solve technical problemsFamiliarity with infrastructure automation, configuration management, infrastructure-as-code, APIs, Gitlab, or similar modern infrastructure management practices preferredStrong analytical and troubleshooting skills, including the ability to independently investigate unfamiliar technical problems and develop effective solutionsAbility to learn and adapt to new technologies, platforms, and methods as infrastructure and organizational needs evolveAbility to independently plan, prioritize, and own technical projects from identification of need through implementation and ongoing supportAbility to recognize when collaboration or additional expertise is needed and effectively communicate technical work, risks, decisions, and progress with team membersStrong technical documentation, written communication, and oral communication skillsStrong organizational and interpersonal skillsExperienceFive years of progressively responsible experience in systems administration, infrastructure engineering, or a related information technology role preferredDemonstrated experience supporting production technology environments and independently troubleshooting complex systemsEquivalent combinations of relevant experience, education, certifications, and demonstrated technical expertise may be consideredEssential Duties and Responsibilities*This job description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. They are intended to be accurate reflections of those principal job elements essential for making fair hiring and pay decisions.**This position may be partially or completely funded using grant and/or federal monies and is assigned programs to include activities designed to enhance the effective and coordinated use of funds.Oversee installation, testing, and issue resolution for hardware, software, and upgradesAdminister and support server environments, cloud services, virtualization platforms, and related infrastructureImplement and maintain system configurations and perform systems maintenanceIndependently investigate complex technical problems and identify solutionsMonitor and analyze system utilization; recommend improvementsSupport and oversee system and network security measuresPlan and execute assigned technology projects while effectively communicating status, risks, and technical decisions with team members and stakeholdersDevelop and implement regular backup procedures and data restorationSupport web hosting infrastructure and application deployment and maintenanceMaintain documentation for client networks and systemsAssist in developing and implementing disaster recovery plansCoordinate with software and hardware vendors for product supportDevelop and maintain network design and configuration documentationConsult with end users to identify needs, analyze specifications, and resolve problemsRecommend acquisition of software and hardware for district needsCompile, maintain, and file required reports, records, and documentsAttend work daily in order to meet the goals and objectives of the ESCPerform other duties as assignedSupervisory DutiesNoneEquipment/Specialized Software UsedComputers, projection devices, control panels in meeting rooms, printers, file servers, productivity software, software specific to the job assignment, network resources, internet resources, and other hardware and software necessary to perform the functions of the job effectively and efficiently. Hand tools and test instruments for electronic repairs and cable installations.Working Conditions (Mental Demands/Physical Demands/Environmental Factors)Mental: Public relations and people skills are always required, work with frequent interruptions, and maintain professional composure and confidentiality under stress.Physical: Occasional prolonged and irregular hours, ability to move tables and chairs and load/unload boxes and materials. Prolonged use of a computer. Frequent region and state-wide travel.Environmental: Open cubicles/workstationsEvaluationAnnual performance evaluation will be performed in accordance with the adopted policies of the Education Service Center Region 11. Employment in this position is contingent upon performance, need, and funding.Revision Date: August 2026Benefits at ESC Region 11$645 monthly contribution for Medical InsuranceCompetitive Pay and Growth OpportunitiesRetirement Account Matching ProgramHSA, FSA, Dental, Vision, Life, Cancer Insurance Offered10 Local Sick Paid Days provided Annually (Per School Year)5 State Personal Paid Leave Days provided Annually (Per School Year) Esc Region 11