Guest Service Supervisor

Guest Service Supervisor Job Category: Guest Services Requisition Number: GUEST002832 Posted: May 20, 2026 Full-Time On-site Spare Time - Northampton 525 Pleasant St Northampton, MA 01060, USA Description Lead and support the front desk team during busy shifts Set the vibe for great service and positive energy Keep the front-of-house organized and guest-ready Oversee lanes, arcade, and attractions throughout the day Train and coach team members Step in and handle guest concerns confidently Help with scheduling and event coverage Run POS transactions accurately Open and close the building Keep safety top of mind and respond to issues quickly What We're Looking For High school diploma or equivalent 2+ years of guest service experience 12 years of leadership or supervisory experience required Hospitality or food and beverage experience is a big plus Strong communicator who isn't afraid to take charge Comfortable giving direction and holding people accountable Available nights, weekends, and holidays Someone who can stay calm when it gets busy Physical Requirements Able to stand and walk for most of your shift Able to move quickly around the facility Able to lift up to 25 pounds Comfortable working in a lively space with music, lights, and steady noise Able to stay focused and responsive in an active environment Why You'll Love It Here It's never boring You're part of the action, not stuck behind a desk You get real leadership experience You're leading a team in a place people come to celebrate If you like staying busy, leading from the front, and being part of something fun, this role is for you! Pay range: $18-$20/hour Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.