Passenger Services Duty Manager, Aviation Services

Duty Manager Of Aviation Services

We're looking for a friendly, compassionate leader to join our aviation services team! Oversee passenger services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team's goals and objectives. Serve as the primary customer service liaison and identify new business opportunities.

Responsibilities

• Deliver effective passenger services solutions to our customers
• Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements
• Address and resolve customer service issues in a timely manner with professionalism
• Review new airline and vendor contracts and provide feedback
• Meet with customers regularly to receive feedback and monitor satisfaction levels
• Build and maintain relationships with key stakeholders
• Manage safety and security procedures to comply with HHS operating standards
• Create a positive and inclusive work environment to lead and motivate team members
• Monitor and/or conduct required training of team members

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization
• Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Decision Making: Ability to quickly make sound decisions and judgments
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• 2 to 5 years of management experience
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
• Knowledge of applicable FAA and OSHA regulations
• Experience negotiating contracts
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Computer skills, including word processing, spreadsheets, email, and ordering platforms
• Must be willing to relocate for promotion opportunities

What We Offer

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training

Important to Know

• Veterans and candidates with military experience are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS Aviation

HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies.