Call Center Customer Service Representative

Call Center Customer Service Representative

Kelly is seeking Remote Call Center Customer Service Representative candidates in Mason, OH at a multinational eyewear corporation!

Shift & Pay Rates

• Remote position. Must live within an hour of Mason to pick up equipment
• Must be flexible to work a schedule between 2:30-11:00pm with weekend requirement (both days). Sunday hours are 11:00am-8:00pm. Need strong weekend availability and will bid the agent out during training. Training hours are 12:30-9:00pm until 12/17
• Pay Rate: $17.00 per hour
• Weekly Pay
• Start Date: 12/1
• Duration: 6 months with possible Temp-Hire

This job might be an outstanding fit if you are able to:

• Assist customers via phone, email, etc. with service and support issues
• Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention
• Acts as a positive role model by demonstrating continuous performance improvement, solid business skills, and support of department and company objectives
• Ensures productivity, revenue generation, and quality levels are met to meet and exceed customer and Luxottica Retail expectations
• Uses courteous and professional language
• Works effectively in a team environment
• Creates a win-win resolution to problems

What You'll Need to be Considered:

• High School or equivalent
• Previous call center experience